MetroPCS Cell phone dealer Evansville Indiana

I switched my cell phone provider over to Metro PCS on Thursday August 11, 2016. At this time I purchased two phones one for me and one for my grandson. The phone that was purchased for me on Friday the 12th the screen stop working so I took it back to the store to get a replacement one they informed me that they couldn't replace it they would have to order me one and it would take up to 3 to 5 days to get the new one. So I went back in on the 17th to get the new phone and they inform me again that it would take another 3 or 5 days due to the fact that it is a newer phone and they didn't have one in stock. So I go to another lovation which they let me talk to a lady that is with the corporate office which was to get back in touch with me on the 18 which hasn't. All I want is a phone that works especially since I am paying the monthly bill for a phone that I can not use. I think this is a rip off and something should be done about it