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| MetroPCS
Internet United States of America |
|
MetroPCS Metro PCS Pay the bill can not use the phone... Internet
*UPDATE Employee: payment issue
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My Pal from Thailand. Made the mistake of getting a MetroPCS phone. Has had this account for years and same number. English is not the first language so I called the so called Cust Service line from my Metro PCS phone.
He is the deal. The bill was just paid $50. and the phone quit working saying a payment was needed. Had the MetroPCS send the amount due via text.
Amount due is $0.0 -
How does one pay 0 or nothing?
They just made the payment and the phone does not work and now they want a nothing payment.
We call the so called customer service and give them the payment date, the amount paid and the phone number, name and customer number.
They demand a "security code" and will not sent it via a text. What is this? We are not trying to do ID theft - just trying to pay a bill for $0.0 amount and get the phone working.
They demand the phone owner go to the service center for help.
Last time I went to the so called service center for my account I waited in line for over one hour.
What a load of crap - of course Sprint and ATT are no better and more expensive.
I have my account with these morons also...
Maybe not for long...
He is the deal. The bill was just paid $50. and the phone quit working saying a payment was needed. Had the MetroPCS send the amount due via text.
Amount due is $0.0 -
How does one pay 0 or nothing?
They just made the payment and the phone does not work and now they want a nothing payment.
We call the so called customer service and give them the payment date, the amount paid and the phone number, name and customer number.
They demand a "security code" and will not sent it via a text. What is this? We are not trying to do ID theft - just trying to pay a bill for $0.0 amount and get the phone working.
They demand the phone owner go to the service center for help.
Last time I went to the so called service center for my account I waited in line for over one hour.
What a load of crap - of course Sprint and ATT are no better and more expensive.
I have my account with these morons also...
Maybe not for long...
This report was posted on Ripoff Report on 02/29/2012 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metropcs/internet/metropcs-metro-pcs-pay-the-bill-can-not-use-the-phone-internet-846654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
payment issue
AUTHOR: jayneedoe - (United States of America)
SUBMITTED: Sunday, October 21, 2012
I'm sorry you having issues with your payment. You should have received a confirmation number for the payment. These numbers are provided when a payment is made via phone, internet, or store. Without a confirmation number, customer service will not be of much help. As far as your pin goes, it is probably your friends birthday (8-digits). For example today's date would be 10212012. Good luck.
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