• Report: #846654

Complaint Review: MetroPCS

  • Submitted: Wed, February 29, 2012
  • Updated: Sun, October 21, 2012

  • Reported By: Robert Walker — Lake Worth Florida United States of America
Internet United States of America

MetroPCS Metro PCS Pay the bill can not use the phone... Internet

*UPDATE Employee: payment issue

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My Pal from Thailand. Made the mistake of getting a MetroPCS phone. Has had this account for years and same number. English is not the first language so I called the so called Cust Service line from my Metro PCS phone.

He is the deal. The bill was just paid $50. and the phone quit working saying a payment was needed. Had the MetroPCS send the amount due via text.

Amount due is $0.0 - 

How does one pay 0 or nothing?

They just made the payment and the phone does not work and now they want a nothing payment. 

We call the so called customer service and give them the payment date, the amount paid and the phone number, name and customer number. 

They demand a "security code" and will not sent it via a text. What is this? We are not trying to do ID theft - just trying to pay a bill for $0.0 amount and get the phone working.

They demand the phone owner go to the service center for help.

Last time I went to the so called service center for my account I waited in line for over one hour.

What a load of crap - of course Sprint and ATT are no better and more expensive.

I have my account with these morons also...
Maybe not for long...

This report was posted on Ripoff Report on 02/29/2012 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metropcs/internet/metropcs-metro-pcs-pay-the-bill-can-not-use-the-phone-internet-846654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on MetroPCS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

payment issue

AUTHOR: jayneedoe - (United States of America)

I'm sorry you having issues with your payment. You should have received a confirmation number for the payment.  These numbers are provided when a payment is made via phone, internet, or store.  Without a confirmation number, customer service will not be of much help.  As far as your pin goes, it is probably your friends birthday (8-digits). For example today's date would be 10212012.  Good luck.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?