Report: #1073238

Complaint Review: MetroPCS

  • Submitted: Mon, August 05, 2013
  • Updated: Mon, August 05, 2013
  • Reported By: Michel — Hillsboro Texas
  • MetroPCS

    , Select State/Province

MetroPCS MetroPCS sucks BIGTIME! internet

Show customers why they should trust your business over your competitors...

You get what you pay for!

I received a text from MetroPCS telling me that my phone needed a software update. All I had to do was to visit one of their stores. I did. The agent didn't have a clue what I was talking about. She told me to call the 800 number. Obviously. I was calling outside this country! The guy gave me addresses of stores (including the one that I already was) who could assist me. He couldn't give me a phone number of the stores. Well, I drove to 3 of them, put 73 miles on the truck and wasted 3 hours of my time, because the idiotfrom the 800 number didn't even know that I had to go to a corporate store, located 1.5 hrs away! I still haven't gone yet. I went online looking for the phone number and nowhere it is listed. I called again India, and was told by another guy that he didn't the phone number for that corporate store!

What a Mickey Mouse company!

PS: I will not mention how many times my calls were dropped, pictures that I took and emailed to my own email address that never went through and for some unknown reasons, calls that couldn't be made because their system couldn't recognize that I was calling someone 20 miles away.

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