Report: #920389

Complaint Review: Midwest Merchant services

  • Submitted: Tue, July 31, 2012
  • Updated: Mon, January 07, 2013
  • Reported By: rosebud — lenexa Kansas United States of America
  • Midwest Merchant services
    15036 West 106th Street
    Lenexa, Kansas
    United States of America

Show customers why they should trust your business over your competitors...

Hello merchant and business owner. I would not suggest not doing business with this typical merchant provider. Hopefully you have done some due diligence and have found this post. As you are considering signing a contract with this company you should realize a number of factors. 

1. they charge a cancellation fee of $500
2. they will charge it after your contract expires
3. they also have de conversion fee's that will make leaving about $1000 or more

I am a business owner and signed up with Midwest Merchant Services, I asked for a one year contract and the owner signed an agreed. However after 2 weeks of my one year agreement expiring I found a provider that would save me quite a bit of money and they have honored their word. Midwest Merchant Services then told me I was in a 3 year contract and took me to court. If you wish for a similar fate and loss of time, energy and money then call them. They promised the world, raised my rates after several months into the contract and then held me financially hostage to doing business with them. 

I would recommend as a business owner that you do not do business with this company, instead I would suggest companies that don't have cancellation fee's and don't have terms of length to their contracts. I made a mistake and this company took me to the farm, during my time with them as well as after the fact when I legally left after my agreement. If you are currently with this company it would adventitious to look at other options and give them a call and find out how much it will cost you to leave. I guessing that if enough merchants rise up and speak out about this company they will not be able to operate and practice business in this manner anymore.  

I hope to save other business owners the trouble I have gone through by making a mistake with this provider Midwest Merchant Services. They are located in Lenexa, KS and also go by the name Elite Merchant Solutions. 

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#1 Consumer Comment

Why did Chase payment tech fire you?

AUTHOR: important - ()

If you were such a good business why did you have to dissolve MMS and start a new company under your Boyfriends name?

Why do you use CoCard now?


Answer that honestly, Big M

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#2 REBUTTAL Individual responds


AUTHOR: Merchants - (United States of America)

1st there no felony charges Stephanie Bowlin lied to police again in attempt to scare me.

ASK there clients that are suing them, ask Marcheta and Stephanie about the refund checks they have written. Terrible company , and terrible people. THEY double billed merchants for 2 years plus.

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#3 REBUTTAL Owner of company

Midwest Merchant Services

AUTHOR: ganged bang in a bathroom - (United States of America)

pontius pilate is a good description of Marcheta bowlin. 

She preys on the weakness of people to exploit them. 

she does this to employee's so she can "wash her hands clean"

she is simply trying to distract merchants from the truth.

She can't blame a single employee for the fraud she has committed

The Kansas State attorney general is a great resource if your bank statements don't match your processing statements. 

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#4 REBUTTAL Owner of company

Disputing the Above Complaint

AUTHOR: Owner - (United States of America)

Please see the below letter, which shows an apology from the ex-employee, Thomas Jennings, that continuously harasses this company as well as several of the owners and co-workers from MMS.  

He was terminated from MMS almost 2 years ago because of his love for alcohol.  His family currently resides in Olathe, KS and the authorities believes he resides in Colorado.

 Based upon his egregious behavior and attacks our clients, we pressed felony stalking charges against him. The Lenexa Police Department has made several attempts to find him to make the appropriate arrest.  He is known for having several aliases and will not stop harassing the company,
our clients as well as employees and the owners.  

In the letter, you will find Thomas Jennings apologizes several times for his behavior, comment specific to egregious internet postings such as this.  

Thank you,

I hope this letter this finds you well and in a good health.

I have written this letter a hundred times trying to craft it perfectly and or hit the mark in a poignant and concise fashion. However I struggled time and time again for 2 reasons. The 1st reason: I was either drinking, had drinks or hadn't been sober longer than an 8-5 period. The lack of clarity and alcohol induced emotion came thru in every word. The 2nd reason: I kept ruining the apology with excuses.

 So I wanted to have a substantial amount of sobriety under my belt before I wrote something and sent it to you. I believe I owed you, SJB and myself at least that. I have not had a drink in several months now and it may not seem like much, but if you know me (and you do) it's a small accomplishment.

I am truly sorry for deceiving to you that day at MMS cc the dentist appointment. It was out of character and completely disrespectful to you in a professional and personal manner.

After that day instead of thinking about my actions I avoided the pain and shame by using alcohol
to run or hide from responsibilities as a human being. The destructive behavior continued and actions got even worse and more vindictive by splattering ugly words about MMS and SJB on the Internet. I was and still am extremely ashamed of my actions and the hurt that I caused.

I got to the point where enough was enough; my life was spiraling out of control. I was sitting in my apartment when the police showed up knocking at my door. I don't think you or SJB called them but I have a certain person in mind that might have. Regardless, I decided to take care of my past legal
problems and start by facing them. I had a DUI and Assault charge pending. So I went to Colorado to face the music and turned myself in after running for 6 years. I faced 8 years in prison, however
a number of mitigating factors played in and did 2 weeks in county jail. So it goes without saying a huge monkey was off my back and the future has promise.

 I cannot do anything about the past except learn from it and not repeat it. I just wanted you to know that I am sorry. I will say I have contacted 2 companies that have quoted me some prices
on getting rid of the Internet postings. I am more than willing to take care of that with your and SJB's permission.

I also would like to take this opportunity to thank you for the many opportunities you provided me while working at MMS. Quitting drinking was quite a challenge but not nearly as difficult as losing the friendship I had developed with you and SJB.

So in the interest of not writing a novel (believe I could, lol) I wanted to reach out and acknowledge my poor actions and apologize. I would also like to ask your blessing to reach out to SJB to convey a similar message.

Thank you!

"True remorse is never just regret over consequences; it is regret over motive."

If you wish to respond I can be reached at the below address or by phone at 913 999 5087, I hope you have a great spring and productive year.
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