Report: #1414370

Complaint Review: Mike Shaw Subaru

  • Submitted: Thu, November 30, 2017
  • Updated: Thu, November 30, 2017
  • Reported By: Jerry — Broomfield Colorado United States
  • Mike Shaw Subaru
    1650 W. 104th Ave
    other, Colorado
    United States

Mike Shaw Subaru Severely overcharged for a 30,000 mile service and oil change other Colorado

*Consumer Comment: Dealer Service

Show customers why they should trust your business over your competitors...

My wife did not have a good experience with Mike Shaw Subaru.  She took her car in for an oil change and a recommended 30,000 mile service.  No one there told her how much it would be and unfortunately she assumed that it would be minimal work and price.   She was told it would take three hours, but dropped her car off at 0745 and it wasn’t ready until 5 p.m.  That’s three times the amount of time it should have taken.  she had hoped to pick her car up during lunch, but had to inconvenience a coworker for a ride after work.   Mostly, though, she felt completely taken advantage of.  We found out later that an average price for such a service is around $250.  When she showed up at the service center she was given a bill for over $500!!  After arguing the bill she was given $50 off.  Looking closer at the bill there were miscellaneous parts that I'm sure were inflated dramatically and then a flat charge of $299.99 for a technician.  The oil change had it's own separate charge so the tech fee must have been for the air cleaner and a few other trivial maintenance items that were supposedly completed.     $500 is a major repair bill for a car and any upstanding service center would at least call afterwards or notify you on dropoff how much the service was going to be before doing the work.  We would have never agreed to that.  She chose Mike Shaw because it’s closer to home but won’t make that mistake again.

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This report was posted on Ripoff Report on 11/30/2017 02:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Dealer Service

AUTHOR: Robert - (United States)

Why would she "assume" anything about the price? Do you go to a resturant and order things on the menu without knowing the price? Do you have a plumber come to your house and just start to work without giving you an estimate? So why when your wife went to a dealer would she think it is any different?

The fact is that in most cases any "Dealer Service" is going to be 2-3 times higher than you can get from an Independent shop. I don't know where you got your average of $250, but the reality is that $500 is about average for a dealer service and actually a bit low.

If you want to see a comparison take a look at the link below of another Subaru dealer in Colorado to see what they charge for 30K service. Just be sure you are sitting down first. If it happens to get redacted then just search for the dealer in Englewood.

As for the time involved, again did she ask how much time it would take or did she just assume it would be a couple of hours?

groovesubaru . com / service / subaru-service-menu.htm

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