• Report: #1045925
Complaint Review:


  • Submitted: Wed, April 24, 2013
  • Updated: Wed, April 24, 2013

  • Reported By: Anonymous — Alexandria Virginia
1650 Wabash Ave - Suite D Internet United States of America

Morphotrust L-1 Conflicting Information Unhelpful, Internet

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They wasted my telephone time providing me conflicting or misinformation. It is bad enough there are such a limited number of live scan service providers for education in this region. I was told it was okay by the prospective employer to scan in one state to use in another for application purposes. One person at MorphoTrust said fine and you could do the hard copy method if your fingerprints are too light to scan. Another person at MorphoTrust said no, you can't use our services period.

Another person at MorphoTrust tried to ask me all kinds of questions about the application purposes and process, then insinuated I didn't know what I was doing. Like another livescan service, they want to underscore that you should not take the results to any outside agency. But the FBI allows you to do a background check on yourself if you want, so why is it such a big deal for them? (Hint: $38 dollars a pop). [continued below]....

Why should I have to pay $38 before I even VISIT one of their franchises when the directions are so conflicting and confusing? Each franchise probably has their own fingerprinting / livescan machine, and judging from the other place I visited, they buy the cheapest, smallest livescan machine they can get away with. Another place I visited had a malfunctioning machine but they pretended that they needed to order another one because it was just time for a replacement.

You know, in another state, the educational office offered all applicants a livescan on the premises for a set payment. I'll bet that doesn't go down well with MorphoTrust. (Hint: More money). What is really strange is that there are so many franchises, and who knows what the operators may do with your personal information? Especially in an area with so many foreign immigrants? MorphoTrust probably doesn't worry too much though about identity theft, so long as the money keeps rolling in!

This report was posted on Ripoff Report on 04/24/2013 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/morphotrust/internet/morphotrust-l-1-conflicting-information-unhelpful-internet-1045925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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