Report: #1037777

Complaint Review: Mr. Tire

  • Submitted: Mon, March 25, 2013
  • Updated: Mon, March 25, 2013
  • Reported By: CL — Owings Mills Maryland
  • Mr. Tire
    10320 Resiterstown Rd
    Owings Mills, Maryland
    United States of America

Mr. Tire Misleading and Opportunistic Owings Mills, Maryland

Show customers why they should trust your business over your competitors...

Called to inquire about wheel alignment and was told cost would be $75 for my vehicle with a 20% coupon added. When I arrived I was given a ticket for $100+ dollars. Not until I informed Mr. Shreve that I was quoted a different amount did he give me the discounted price. Seemed a little deceptive and opportunistic; my thinking is that Mr. Tire would inform every customer about any discounts available rather than test their knowledge.

This is why I don't send my wife to certain places for auto repair. Mr. Tire wasn't on this list but now it is.

Also, when I looked at my final bill it showed a "shop supply fee", which was explained to me as a 9% addition for miscellaneous items such as towels, floor mats (I'm assuming plastic or paper) and GREASE. Are you serious!? When given a quote for a service I assume the quote includes the provision of the entire service. In addition there's no explanation on the receipt about a "shop supply fee" for a wheel alignment.

So a quote of $75 turned into $104 then $84. I'm sure the dirty towel that the mechanic used, along with the grease and floor mats did not cost even 75% of the $7.59 charge. I understand though, make money any way possible. My wife and I have used this Mr. Tire in the past but you just lost loyal customers. Just be up front and don't insult people's intelligence.
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This report was posted on Ripoff Report on 03/25/2013 10:07 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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