My Family Mobile by T-Mobile (via Walmart) They secretly reactivated my phone the same day I deactivated and cancelled and are still billing me. Nationwide

After receiving little-to-no service via T-Mobile's My Family Mobile service in my area, I called and cancelled the plan.  I was extremely displeased with the customer service I had been (not) receiving as well, and was extremely clear about cancelling my service and not continuing usage of that number on that phone.    After much argument, the customer service rep, who barely spoke English and never could pronounce my one-syllable last name correctly, informed me that my plan was cancelled and my phone deactivated as of that moment.  He informed me that I would need to pay my last bill and I informed him that before calling, I had gone online and done just that.   All bills were paid.  Nothing was past-due.  I was done. 

A few weeks later, after I had chosen service with another company and had an entirely new number, I received a bill in the mail from My Family Mobile which included a Reactivation Fee and billing for yet another month.   We, (my husband and I), immediately called the customer service line and told them that we had deactivated the phone, knew of no reactivation, and were not paying for their mistake.  We were told we could "email a department to dispute this."   However, the customer service rep. had no email address to give us and no one he could transfer us to speak to whom was above him.  That is what we were told.  After the logical argument on our part that, unless we were getting an hourly wage, we were not going to perform his duties for him, he agreed to contact his supervisor and that we would get a return call to resolve the matter.

The call never came.  When we called back, a week later, we had to detail the entire issue again.  They had a record only of our call with no notes.  They still "could not transfer us to anyone above them" and they hung up on us twice --- the first time while pretending to attempt to transfer us to "someone else", and the second time after being informed upon their mandatory speech, "This call may be recorded for quality control purposes", that we were also recording for quality control purposes.   They simply hung up.

There is absolutely no way to reach a "higher-up" in this company.  There is no recourse for their fraudulent charges.  I am spending the entirity of today reporting them to every known website, blog, agency, and social networking site which I can access.  I will do the same tomorrow.  

I realize that it is "easier" to pay this phony bill than to jump through all these hoops to fight a losing battle, since legal fees are much higher than the billed amount they claim I owe, but I am thoroughly sick and tired of this sort of theivery from companies like My Family Mobile, I do not have money to throw away to lying thieves, and I simply do not intend to be a victim.  I absolutely will not have them ruin my credit score over a mistake (or intentional attempt at theft, as the case may be, considering their history with other customers).  I will do whatever it takes, although I am the wronged party and should have to do nothing.  I should not have to be tormented by corporate thieves or be wasting my own time dealing with their crimes.