T-Mobile t mobile ripp off,t- mobile fraud report, my family mobile scam,t mobile unlimited scammers T-Mobile Scams Millions of consumers Nationwide

This is T mobiles top representative coming to resolve the issue publicly mind you and this is how he speaks to a long time unhappy customer. He's made numerous "digs" and snide remarks like - "Denial is not just a river in Africa" and "You cannot even keep your own story straight". If he talks to me like that you think you'd be any different?  Rather than trying to get to the core of the issue (which he could obviously care less about) this guy just wants to be right and to win. Then he says my recording of T mobile caught in a lie was illegally obtained without permission. Does this really sound like a company that has nothing to hide? If they were being honest in this whole thing the normal response would have been - "Go ahead and play the recording because we have nothing to hide". This is what I've had to deal with for weeks now. No matter what I say a company's job is to remain cool and professional and this guy is a hot head. If I owned T mobile he would be fired but apparently this is T mobiles attitude. BTW my story couldn't be any more straight. If anyone is confused by the facts I will be more than happy to clear them up.

Yes I read that I said I called from my phone (lol), I called from ANOTHER PHONE not the T mobile phone and if you here the recording you will here me say to the tmobile representitive and in my statement that I would provide my phone bill from that phone to prove I did not cancel my phone on August 13th. By the way she was told of the recording and did not dispute it but you sound pretty worried.

On August 29th, you wrote the following...

The bill is due every month on the 5th, so the bill was $45.99 due on the 5th of July and I paid $86.06 on JULY 27th

Now, on September 4th you wrote the following...

This is what happened. So I requested by phone in July that my service remain shut off. This call was made On July 22, 2015 and mind you it was already OFF at this time and I already had PAID the ENTIRE bill for July even though I did not have service for almost the entire month.

Did you notice the parts I underlined?  Do you notice anything wrong with your statements?  Well let me help you out.  In just about a week you went from paying your entire bill on July 27th to paying it BEFORE July 22nd.  And you say that they can't keep their dates right.

Oh and just some helpful advice(that I am sure you will ignore and try to somehow twist into a claim of being ripped off even more).  But California is a "Two Party Consent" State.  Meaning that if record someone without their approval not only can it not be used against them, they could actually turn around and come after you for civil damages.  If you don't believe me go look up California Penal Code Section 632.

So let me just tell everyone how utterly low T Mobile will stoop. T Mobile's staff admitted on the phone they were basically coerced to lie about the date I cancelled service. I cancelled it July 22nd when it was already shut off and they lied and said I called to cancel on August 13th (Day before billing cycles over) to turn it off. After confronting T mobile's staff on the phone with evidence I had to the contrary, she immediately retracted her statement that the date was July 22nd and so did T Mobile via email after I presented evidence. However in a recent BBB complaint T Mobile still tried to go back to the original lie apparently not knowing how I had a voice recording of their staff admitting they lied.

 The bill is due every month on the 5th, so the bill was $45.99 due on the 5th of July and I paid $86.06 on JULY 27th

- You FAILED to pay your bill on the 5th so your service was cut off.  It doesn't matter if you later made that payment(or for what ever amount), it doesn't change the fact that you FAILED to pay your bill when it was due.  You will find as you grow up and take on "adult" resonsibilities that companies don't take to kindly to people who fail to pay their bills when they are due. 

I was told emphatically by the sales women when I first bough t phone that if for any reason I cannot pay the bill they will shut down service and billing STOPS til the service is back on

- Please post something in writing that states that.

You owe me and I still have yet to get a clear answer and breakdown of what the so called additonal $37 bill is for cause I'd love to hear it.  

- How about posting copies of your bills, I bet that they are actually really clear.  To get the full picture you should post June, July, and August with your personal information blacked out. 

There is one other thing very interesting that I don't even think you noticed.  You didn't report any billing issues between 2013 and July 2015.  But you also stated you always paid your bill on-time.  The ONLY time you are saying you had "issues" is when YOU FAILED to make your payment ON-TIME.   Think about it....

I was told emphatically by the sales women when I first bough t phone that if for any reason I cannot pay the bill they will shut down service and billing STOPS til the service is back on. This is FALSE ADVERTISING!!!! Where the hell do you get off trying to charge someone for a phone tthat was shut off for 3 weeks? They ONLY do this with a contract, this is NOT a contract this is a PAY AS YOU GO PHONE and you people are complete and utter LIARS!!! You make me sick! Then I requested the phone be shut off and you turned it on without my consent. Regardless if I used it you had NO RIGHT to charge me fior turning it back on when you choce to turn it on that's $5. THEN There are still 3 weeks that you are trying to charge me for non service as if I signed a freaking contract. You guys are liars and thieves. You will not get a dime out of me but you will get a wonderful following from this. JAnyone just go to the BBB, or consumer affairs or just type in T mobile complaints on google and you will see how many others they have done this too. This is what they do. They are a BIG SCAM!!!! I will NEVER use tmobile again nor will anyone I know for that matter.

Wrong again! Get your facts straight. How do you figure that I failed to pay my bill??? I was LATE on the bill I did not fail to pay anything. It was paid in FULL buddy. This is a pay as you go phone REMEMBER? I don't recall ever signing a contract with you people though you seem to treat it as though I did. I paid for the FULL month of JULY. The bill is due every month on the 5th, so the bill was $45.99 due on the 5th of July and I paid $86.06 on JULY 27th so from the 7th to the 27th of July I had ZERO PHONE SERVICE and STILL PAID 2 payments in JULY! I called a week before this and specifically told t-mobile NOT to turn the phone back on. I called and officially requested the phone be PERMANENTLY SHUT OFF. I said I did NOT want it anymore and to keep it shut off. T-mobile decided to turn it back on anyways. Then your customer relations LIED to me and  said after all this that they would prorate it for the 3 weeks of no service in July and instead I got another bill in the mail. There is NOTHING you can say to talk your way out of this. Do you get that? I had NO SERVICE for 3 weeks and I paid  for the full month of July when  I had 3 weeks of NO service! Then on top of that you had the audacity to send me yet another bogus fake bill so who failed who? And why would you turn the phone back on in the first place when I requested it not to be turned back on? You turned it back on so that you could turn around and tack on another $5 for turning it back on and another 30 some dollars for whatever, who could even understand the bill it's so vague..  You guys are the most vindictive phone company I've ever seen. It seems you don't like people to end your services so this is your revenge. Sending me a phony padded bill and your customer service is the worst of the worst. You people are just aweful my god. There is no talking your way out it. My bank statements speak for themselves. I bought a simple basic plan for unlimited text, cals and web. It says and I quote "No overages,no surprise bills." When I bought the phone the women read through the terms of use with me and stated there are taxes that apply which will be added to your monthly bill. NEVER and I quote NEVER did she say there would be additional anything else, you know like a surprise bill of $37.  She said if you can't make a bill no problem they will shut off the phone and shut off all charges and it will resume when you turn the phone back on as it should since it is NOT a contract phone.  I owe you nothing. You owe me and I still have yet to get a clear answer and breakdown of what the so called additonal $37 bill is for cause I'd love to hear it.  So let's do the count down. I'm waiting because I can do this all day long. My bill was paid up EVERY MONTH, it;s a simple and clear cut case andyou are trying to make it complicated to confuse everyone reading this. I said it and I'll say it again and again. I was LATE ONE TIME in JULY but STILL PAID MY BILL IN FULL. The bills was for $45.99 and I paid $86.06 on July 27th. So don't you DARE try and tell me I failed to pay anything. You people failed to do your job and continue to ripp people off and try to act as if we don't want to pay our bills cause that's the only defense you can come up with. No we want to pay OUR bills but we don't want to pay YOUR bills and I don't care if the lawsuit was 20 years ago it still speaks volumes of t-mobiles character and you have none. your horrible online reputation with countless complaints speaks for itself.

You start off your report by talking about a Lawsuit they had several years ago where they would opt people into services from 3rd parties that they did not want.  Yet your report is NOT about that, so anyone who doesn't read the detail would think that like you tried to infer are back to their old tricks.  When in reality the entire report is based on your failure to pay your bill.

You seem to be under some impression that a company "owes" you a credit if you don't have service.  Well that would be true if they were the cause of it.  But in this case the reason you were without service was because you FAILED to pay your bill. 

As for their "unthinkable" act of turning your phone back on after you paid the bill.  What did you do?  Did you figure you could still use it or did you call them up and tell them to turn off your phone immediatly?  I think we all know the answer to that one.