Report: #983433

Complaint Review:

  • Submitted: Mon, December 17, 2012
  • Updated: Fri, February 26, 2016
  • Reported By: max — denver Colorado United States of America

    , Idaho
    United States of America ,  Scam for full personal information with out providing survices  wont say!, Idaho

*REBUTTAL Owner of company: From CS

Show customers why they should trust your business over your competitors...


This is the personal conversation i had with a help Representative and with in it you will see that what i payd for never came, my frustration allows the company to send me more things to fill out providing more information. I never got my service and now they have all my information.

Please wait for a site operator to respond.
You are now chatting with 'Susan'
Susan: Welcome to Customer Service Livechat. May I please ask to whom I have the pleasure of chatting with?
you: Hi this is Max
Susan: Hello, how may I assist you?
you: So i payed for an arrest record from
Susan: In order to quickly locate your account, I will need you to provide me with your email address and zip code please.
you: (((REDACTED))) 80231
Susan: Thank you for providing the information. Please wait while I check your order details in our system.
you: Order Number: 1330850
Susan: May I have your full name please?
you: Well i have been through this same help window today, and the advice i got still has not worked
you: max m
Susan: Just a moment please.
Susan: Upon review of your account, I can see that your original search was not accepted. It is possible that you needed to re-enter the search information upon your first login. I apologize for this inconvenience. In order to get your report; please re-enter the search details in your account and search at this time. There will be no additional charge for this as you are still covered under your original $1.00 processing fee which has processed to allow you access to your report.
Susan: You may login to your account by going to:

Susan: Login Details:
Susan: Username : (((REDACTED)))
Susan: Password : pvtagent25
you: are you human or computer?
Susan: I can assure you I'm a real person - Like most companies, our bosses like us to use some prepared answers to questions as a quality control measure. This also makes it easier to handle questions quickly. And, it makes me
less likely to make a typo!
you: ok why i ask is becuase this is the same auto response i got from the last person who tried to help, and its still not working, so i would like to ask you why and get a human response back
Susan: Upon review of your account, I can see that your original search was not accepted.
you: Why is my acount with infobill instead of the website i use orriginally
Susan: Both are our website.
Susan: You have been charged only $1.00. You will not be charged more unless you perform additional search.
you: ok and when i log in, under search history it says

Search History

Pending Searches (Manual search under way)
Susan: 1. Please login to your account.
Susan: 2. Depending on your requirement, click on either "People Search" or "Background Search" tab appearing on the top.
Susan: 3. Enter the required details in the search box.
Susan: 4. Click on search.
you: i asked for this info on thursday, and havent got my answer yet, i did enter the details in the box and pressed search
you: then it says i need an Auth code
you: what is the code?
Susan: You need authorization code to view the report after following the above provided steps.
Susan: Please download the form, fill it out and email to [email protected]


 and once our management will approve the form, you'll receive an email from them containing your Authorization code.
you: i know, thats what im trying to do, but no code was given
Susan: Please download the form here:

you: why was non of this information given on the orginal website, or by you or by the last help?
Susan: Sorry, for the inconvenience.
Susan: You need authorization code to view the report because these reports are very sensitive.
you: how can i cancel all charges with your company?
Susan: If you are unhappy with our service, please contact us on live chat to close your account. Would you like me to close your account now?
you: Yes, but how can you assure me all my info, records, credit card, and everything is deleted from your files
Susan: Just a moment please.
Susan: I am sorry that you have decided to close your account.  Please allow me a moment to process this for you.
Susan: OK, I have closed your account effective today. Your confirmation number is:  
Susan: 364288
Susan: Thank you for contacting live chat, Im glad we were able resolve this for you today.
you: you didnt
you: In fact this whole conversation has been recorded, and to inform you Susan you are now apart of an ongoing investigation. Our people will expect to talk to you in person. Thanks for your perticipation.
Susan: Your account has been closed now and your all information has been removed.
Susan: Thanks for chatting. Have a great day.
you: We will see you soon

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This report was posted on Ripoff Report on 12/17/2012 04:16 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

From CS

AUTHOR: JoshCustomerService - (USA)

Dear Max,

Please email me at and hopefully I can handle this situation for you by offering a refund. I apologize for any inconvenience and I would like you to be satisfied.

Thank you,

Josh F.
Customer Service Manager
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