ED Magedson – Founder
NAMCOBranchbrook, New Jersey USA
NAMCO refuses to help with collapsed pool. States must email Asahi Parts support. Branchbrook New Jersey
Purchased a pool from NAMCO in April 2010. One occasion, the liner split and they refused to replace it. Now on August 24, 2014 the pool split and collapsed, taking a wall out of my garage and is posing a danger. The customer service number from NAMCO gave me a site to email, Asahi Parts and could not help me any further. I find it funny that this Asahi does not even have a telephone number. The pool is still collapsed in my yard and I have no clue as to how to remove it because it poses a danger to the young ones or do I need to leave it forever until someone answers the email? In my email I enclosed a picture of my collapsed pool, asked for an immediate response and left my phone number, and also asked if I need to contact a lawyer. While I was searching for answers on the internet I came upon many complaints and seen that many of NAMCO's stores have shut down, including the one I purchased the pool from, how convenient. [continued below]....
PS NAMCO's pool chemicals sucked. The last purchases were from Leslies which kept my pool clean and clear along with a guarantee.
I give NAMCO a thumbs down!
This report was posted on Ripoff Report on 08/25/2014 09:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/namco/branchbrook-new-jersey/namco-refuses-to-help-with-collapsed-pool-states-must-email-asahi-parts-support-branchb-1172141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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