Report: #977944

Complaint Review: National Carpet Care Inc

  • Submitted: Tue, December 04, 2012
  • Updated: Thu, January 31, 2013
  • Reported By: OrlandoMom — Orlando Florida United States of America
  • National Carpet Care Inc
    518 Douglas Ave suite 1234
    Altamonte Springs, Florida
    United States of America

National Carpet Care Inc National Carpet Care of Longwood Hard Sell on extra charges Altamonte Springs, Florida

*REBUTTAL Owner of company: National Carpet cares,...

Show customers why they should trust your business over your competitors...

I bought 4 rooms for $45 from living social.  They came out and said it would be an additional $200 because of the length of the carpet (not Berber, but hardly shag.  Just normal carpet!) and so it would protect it from having the dirty water re-soil the carpet.  Absolutely ridiculous!  I said to just steam as described in what I paid.  He was done in 10 minutes (all 4 rooms).  So I don't know what was actually cleaned.  Just a waste of $45, but at least I didn't give them more.  Scam.
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This report was posted on Ripoff Report on 12/04/2012 02:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

National Carpet cares,...

AUTHOR: Gen Mgr - (United States of America)

National Carpet Care has quality control in house, We keep a detailed log and description of the day, job by job. If a technician were preforming a service in that time frame it would be recognized immediately as a RED FLAG. It is not physically possible for anyone (even the most experianced technician) to complete a service in 10 minutes. The work preformed is not described as unsatisactory simply that it was quick. Our technicians do not intend to take anymore of your time than neccessary to complete the service that you have requested. With some customers this may seem as hurried in others it is appreciated. National carpet care has a work order that contains a signature by the customer that states "Customer signature constitutes contracted work has been satisfactorily completed". In addition the customer service dept., is available for resolution, that avenue was an option that was never utilized.

National Carpet Care Inc., cares about our customers and given the opportunity will make every effort to ensure that our valuable customers come away with a positive experiance and receive the best possible value for the services preformed.

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