National Carpet Care Inc Soggy, Dirty Carpets, TERRIBLE Customer Service Altamonte Springs Florida

I have NEVER been more disgusted with a company in my life.  I needed my carpets cleaned before having company for the Thanksgiving Holiday. I called National Carpet Care Inc, after receiving a receiving their flier in my local ValPac.  I was quoted $89 for their "whole house special," and given an appointment "window" between 1-4PM the next day.  The contractor showed up nearly TWO HOURS later than the latest time, nearing 6PM, with an over-sized Rug Doctor.  The machine was a small portable that had to be dragged up the stairs.  He also showed up in an unmarked car, with street clothes on; no uniform, whatsoever.

 

Immediate payment was requested, before work was even started, which I found very unusual, but I was assured by the contractor that there was a money-back satisfaction guarantee, should the work be sub-par.  My credit card information was also taken over the phone. This should have been my first clue something was not correct.  I was also charged additional money for my hallways, as I was informed that they were "unusually large," as well as being charged nearly 50% of the ENTIRE bill for 15 stairs.

 

As the man showed up so late, I was forced to leave a roommate at home to appraise the final work, as I was going to miss an important appointment.  About an hour after arriving, my roommate called to inform me that the man was already done, and wanted a signature on a "contract" that said I was happy with the work, and also included a hysterical clause at the bottom of the contract which basically states that if you sign the paper, you're not allowed to leave ANY sort of negative review or comment ANYWHERE online, or verbally about poor work done by this company.  When I asked my roommate about the quality of work, he stated that they basically sprayed the carpets with cold water, and left them wet and as dirty as when they arrived.  I instructed him NOT to sign anything.

 

When I returned home, the carpets were INDEED wet AND dirty.  There was absolutely NO improvement in the carpets condition, AT ALL.  Keep in mind I have NO pets, and the carpet is vacuumed, with a Dyson, 4-5 times a week, and professionally steam-cleaned at least 3 times per year.

 

I immediately left a message for them to call me in the morning.  An hour after myself and my roommates went to sleep, the doorbell began going crazy, and there was a succession of loud pounding on the door.  The SAME contractor that "cleaned" the carpets was there, "informing" me that my carpets were needing DEEP cleaning, and that he could do that for more than TRIPLE the originally quoted price.  

 

I then called Cindy, as well as two of the managers at the office, requesting a refund.  I was told that they could only help me if I paid the extra money for "deep cleaning," and that the service I had paid for was only a "light, maintenance cleaning."  After nearly an hour of back and forth, Cindy FINALLY let me know that the SAME contractor, using the SAME, crappy equipment, could do the SAME crappy level of cleaning that he had done previously.  Cindy, the managers, and the contractor talked in circles for nearing another hour, before I finally had to kick the contractor out of my house and hang up on her.  I have since, filed a chargeback with American Express.

 

TRUST THE REVIEWS HERE, FOLKS.  This company is BAD NEWS.  They ABSOLUTELY DO NOT honor their supposed satisfaction guarantee.  The managers are bullies/bullsh*tters, and the work is abominable.  There are dozens of terrible Yelp reviews as well. AVOID AT ALL COSTS.