National Group, LLC AKA Student Loan Center Paid $399 for wrong information 5500 Pinnacle Ln West Palm Beach Internet - Fl

After recently winning my SS disability case, I found out from my Attorney that I should qualify for Student Loan forgiveness because I am 100% disabled.

I went to the internet and searched for Student Loan and Disability Discharge, up popped the Student Loan Center and some information about Disability Discharge. I filled out the information and soon received a phone call from a representative.

I explained my situation. To be fair, they did inform me that most of the information about Disability Discharge was on the web, but that these forms had to be filled out just right or it would not be approved. Now I am not a stupid person, but I also know that sometimes it pays to have experts take care of a problem for you – just like hiring an attorney for Social Security. I agreed to the terms of 3 payments of $133 and they would submit all of the paperwork.

Once I made my first payment a couple days later, I received by email a seven page form (only two pages were to be filled out), and the instructions to give Jon Comer a call. He directed me to page two and there was a section that if you were not VA disabled that you needed to have your doctor fill out. Jon told me that once I had my doctor fill out that form to call him and he would explain what I had to do next step by step.

Fortunately my doctor had just filled out a lot of forms for my Social Security so she was able to have all of the information there, and a day or two later, I called Jon back. At that point he told me where I needed to sign the form, mail to him the original form, and keep a copy for my records. I figured there was more to come later. He told me I should be hearing from Nelnet shortly and to call him the minute I receive anything.

Less than two weeks later I received a return mail from ELT College Loan corp. First I had never heard of that company, and second, I got very upset and scared that my paperwork had somehow got screwed up. When I finally got a hold of Jon, he stated that they always mailed to any group collecting on behalf of the Student Loans and not to worry.

On November 25^th, 16 days after that fiasco, I received a letter from Nelnet that stated the wrong application had been submitted, and that I would need to start over and fill out the correct application. To say I was mad is the understatement of the world. Jon had sent me an obsolete paperwork.  To fix the problem, I needed to again get the information from the doctor. I didn’t hear back from John, so I sent him this email:

Jon,

I have mailed you a copy of the CORRECT APPLICATION

At this point, I would really want to know exactly what have you done or what you are planning to do to get this problem fixed. I know I have paid out $266.00 with another $133 due on the 15^th and all I have gotten was a return mail and a notice from Nelnet that I had to start over and send the correct application in.

I really expect an answer very quickly.

I received this response from him:

Nancy, You can expect the completion of this program in its entirety. We do not give up on clients. That is why we maintain our ratings. Just because 1 single creditor asked you to update a form does not mean that you are disqualified from doing this program. That is a common occurrence. Most creditors do require additional documentation along the way. That was explained to you in your recorded compliance call. I know federal processes can sometimes be painful but, hang in there. We will get everything completed. I am here if you need me. Have a god day.

Being rather upset by his response I emailed him this:

I do understand that the federal process for these things are tedious and long….also that the government may want the same information over and over again….my husband is a civil servant so I do understand that…

My issue is that the form you sent me was obsolete. Yes….I do have a number showing I am in the system – and from what I have read this gives me four months of peace from creditors until the process is fully vetted.

I also realized from the start that this process can be a nightmare…that is why I went into this process with my eyes fully open realizing that I needed an expert – just like I did in my SS disability hearing – to navigate through the entire process. Again….my aggravation was that the form given to me was obsolete and not just simply asking for additional information or proof.

You can spin this however you wish….but at the end of the day…..I want professionalism and not some hack. If I can’t have that, refund me my money and please direct me to someone that can.

I will continue to keep you informed as I get information….but I am letting you know upfront, that I want this done right. I am willing to put this incident behind, but I expect from this point onward that my case is handled correctly. If you can’t do that, please be upfront and let me know.

I kept a copy of the paperwork and mailed Jon the revised paperwork and I had hoped this ugly situation was behind us; however, On December 5^th, I received yet another notice from Nelnet that the paperwork was again obsolete. I called them and was told that they received the same application again. I was informed by Nelnet that all I had to do was electronically submit the application – which I did.

Being disgusted, I made the final payment. I did confirm this by email. I was also puzzled why in none of the documents was the company or Jon listed as my representative – because at the end of the day, that is what I was paying for. So I wrote him this letter:

Hey Jon        

Just a quick question, I am a bit confused. When I looked over the paperwork submitted to Nelnet, there is a place for my representative. However, it appears that there is no one named my representative in this matter.

I thought that I was paying for representation in this matter. Can you please tell me if this is incorrect?

Thank you and I look forward to your answer.

His response:

Nancy, That section only needs to be filled out if we need to submit a written Power of Attorney to DOE or your current lenders for a formal hearing or appeal. That is mostly for people with disabilities who are not present or around to complete conference calls when needed. All of our calls are completed via phone conference with verbal verification of POA as needed. If we get into the formal appeals process, that section would have to be completed by us on our end and resubmitted. Hopefully that will not be necessary and the discharge is granted the first time. Watch your mailbox and hang in there. Call me when you get anything. I am here if you need me.

Now I realize I didn’t do my due diligence in this case….so I guess there is a sucker every minute….while I am sure I have kissed my money goodbye, I just hope that there isn’t yet another sucker out there who will read my experience and realize that it is just easier to do it yourself and not pay $399 to get misinformation and no help.