• Report: #1116830
Complaint Review:

Nationstar Mortgage

  • Submitted: Sun, January 19, 2014
  • Updated: Sun, January 19, 2014

  • Reported By: kayisreal1 — Florence South Carolina
Nationstar Mortgage
Irving, Texas USA

Nationstar Mortgage Nationstar tries to stop your paymnet Irving Texas

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BOF sold my mortgage to Nationstar in April od 2014. In Nov I was told my mortgage was not payed in Oct, I said I had paid and I couldn'tunderstand why . I later found that it was sent back ,i asked why I wasn't notified before and didn't get a reply , I sent a check for both and found they paid one and applied another to my principal . then was still 1 behind .I recieved a leter saying I was behind .Sawa lawyer and headvised me to pay anoher payment and be sure to spesify whereit was to be applied . Next time I called,they hung up on me a couple of times . I used someones elses phone and got through . i told the Rep i was taping the comversation and would call the TV ststion and my lawyer if they hung up , I WAS LISTENED TO ! Now each time I call I have to do the same thing each time .i saw on the backof the mortgage payment that they willrun your check through the automated payment  and then destroy your check . If you pay the automated way you run the risk of not havinf proofthat you paid because they can put your payment anywhere the wish . the only way to make sure you have proof of payment is to record your conversation and make sure you say pay my{ ie. Feb payment } get the reps name and ID# . Then get your confirmation # or reference #. you will pay a $15.00 but it's the only way you have proof. I hope someone will take this company down ! Maybe there will be a class action suit soon !                                                                                                                                              Kay

This report was posted on Ripoff Report on 01/19/2014 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nationstar-mortgage/irving-texas-75063/nationstar-mortgage-nationstar-tries-to-stop-your-paymnet-irving-texas-1116830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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