Nationwide Furniture Warehouse Irresponsible and Lousy Customer Treatment Greensboro North Carolina

11/26/01 Rasheedat Saheed On September17,2001, I entered Nationwide Furniture and Mattress Warehouse and put a 6 pc. bedroom set, a sofa and loveseat on lay-a-way. I put down a payment of $200.00. The person who I dealt with was named Lance. He told me that if I would like to exchange some of my furniture for something else in the store, that was okay, so I kept that in mind. I then later put some more things on lay-a-way which included a 4 pc bedroom set, dinette set, and four mattresses. I also paid money that day. The next visit, I realized I didnt want the sofa and loveseat I had so I exchanged it for something else in the store that was $150.00 more than the original sofa that I had purchased. Listed below, are the recipts from earliest to lastest with totals: (they are probably easier for you to understand if you can see them.

9/17/2001 GEMINI 6PC. PACK (D,M,KG-H,C,2N) $1,079.00 C6-GEMINI DRESSER $0.00 C6-GEMINI MIRROR $0.00 C6-GEMINI KG SPREAD HEADBOARD $0.00 C6-GEMINI ARMOIRE CHEST $0.00 C6-GEMINI NIGHTSTAND (QUAN: 2) $0.00 DY-MIRROR BRACKETS 1 BRACKET N $0.00 1100/1680 2PC. OLYMPIC SAND SET (S,L) $749.00 C4-1100/1680 OLYMPIC SAND SOF $0.00 C4-1100/1680 OLYMPIC SAND LOVE $0.00 FABRIC PROT 2PC. SET (S,L) $79.00 C-5 GAL DRUM (FULL-1/2-1/4-1/3) $0.00 MERCHANDISE TOTAL $1,907.00 SALES TAX: $114.42 INVOICE TOTAL $2,021.42 PAID CHECK $200.00 TOTAL TENDERED THIS VISIT $200.00 BALANCE DUE $1,821.42

9/17/2001 GEMINI 6PC. PACK (D,M,KG-H,C,2N) $1,079.00 C6-GEMINI DRESSER $0.00 C6-GEMINI MIRROR $0.00 C6-GEMINI KG SPREAD HEADBOARD $0.00 C6-GEMINI ARMOIRE CHEST $0.00 C6-GEMINI NIGHTSTAND (QUAN: 2) $0.00 DY-MIRROR BRACKETS 1 BRACKET N $0.00 1100/1680 OLYMPIC SAND SET (S,L) $749.00 C4-1100/1680 OLYMPIC SAND SOF $0.00 C4-1100/1680 OLYMPIC SAND LOVE $0.00 FABRIC PROT 2 PC SET (S,L) $79.00 C-5 GAL DRUM (FULL-1/2-1/4-1/3) $0.00 MERCHANDISE TOTAL $1,907.00 SALES TAX $114.42 INVOICE TOTAL $2,021.42 PAID CHECK $200.00 TOTAL TENDERED THIS VISIT $200.00 BALANCE DUE $1,701.42

10/29/2001 GEMINI 6PC. PACK (D,M,KG-H,C,2N) $1,079.00 1100/1680 2PC. OLYMPIC SAND SET (S,L) $749.00 FABRIC PROT 2PC. SET (S,L) $79.00 1170 OAK 4PC. SET (D,M,H,412QN FR) $259.00 MERCHANDISE TOTAL $2,166.00 SALES TAX $129.96 INVOICE TOTAL $2,295.96 PAID CHECK $750.00 TOTAL TENDERED THIS VISIT $750.00 BALANCE DUE $1,225.96

11/9/2001 CH 2PC. QUEEN (M,F) POSTURE CHIRO $298.00 C-CH QUEEN MATT POSTURE CHIRO $0.00 C-CH QUEEN FOUND POSTURE CHIRO $0.00 FRAME 412 QUEEN FRAME $29.95 FRAME 412 QUEEN FRAME $29.95 DINETTE RICK 5PC. SET (T,B,4C) ALL-IN-1 $139.00 IM 2PC. QUEEN (M,F) POSTURE IMPERIAL $198.00 C-IM QUEEN MATT POSTURE IMPERI $0.00 C-IM QUEEN FOUND POSTURE IMPER $0.00 MERCHANDISE TOTAL $694.90 SALES TAX $41.70 INVOICE TOTAL $736.60 PAID CHECK 736.60 TOTAL TENDERED THIS VISIT $736.60 BALANCE DUE $0.00

11/9/2001 GEMINI 6PC. PACK (D,M,KG-H,C,2N) $1,079.00 1100/1680 2PC. OLYMPIC SAND SET (S,L) $749.00 FABRIC PROT 2PC. SET (S,L) $79.00 1170 OAK 4PC. SET 9D,M,H,412QN FR) $259.00 MERCHANDISE TOTAL $2,166.00 SALES TAX $129.96 INVOICE TOTAL $2,295.96 PAID CHECK $1,225.96 TOTAL TENDERED THIS VISIT $1,225.96 TOTAL PAYMENTS TO DATE $2,295.96 BALANCE DUE $0.00

11/9/2001 GEMINI 6PC. PACK (D,M,KG-H,C,2N) $1,079.00 1170 OAK 4PC. SET (D,M,H,412QN FR) $259.00 9800 PORT ORCHARD 2PC. SET (S,L) $899.00 MERCHANDISE TOTAL $2,237.00 SALES TAX $134.22 INVOICE TOTAL $2,371.22 PAID CHECK $75.26 TOTAL TENDERED THIS VISIT $75.26 BALANCE DUE $0.00

I finished my payments on the 9th of November, owing them a balance of $0.00. Now, the real problem began with the delivery. In the beginning, Lance told me I would not have to pay for delivery and the delivery men would probalby set up the furniture for me. He then told me that the furniture would cost $200.00 for delivery. For days and day, I called them asking when they would deliver my furniture and kept getting the message to call back or they would just ignore my phone call. One day I was in the parking lot of the store and call the store to ask to speak to Lance and another person would tell me that he was not in when I could see him through the window of the store.

I even had to resort to using my other friends phones because they did not pick up my calls, probably after seeing my number on the caller id. I missed two days of work because when they did say they were going to deliver the furniture, they didnt even show up. My boss and fellow employees can vouch for that. When they did deliver, they delivered the wrong sofa and loveseat, they forgot two chairs from the dining room, and they had 5 pieces missing from my bedroom set. Lance said that the people who would deliver were part of a company, and when the delivery men showed up, it was just two of his friends who own a small pick up truck to carry my furniture in. They just dumped down the furniture and left, paying them $150.00 cash.

This has become a major problem. I am paying two separate rent bills and light bills, etc. because of this. Whenever I call them, they say that I am worrying them and they treat me badly and even hung up on me. Today also, they were supposed to deliver the remaing furniture and come and get the wrong sofa and loveseat, but they didnt even show up. When I called, I got the same nonsense from them.

I do not feel that this is the correct way to treat a company, and is by far the most atrocious service I have ever recieved from a company, especially that particular employee who works for them. I would like to take action to make sure this type of thing doesnt happen to anyone else and that this matter can be taken care of soon. Thank you very much for listening, Rasheedat Saheed