Report: #941073

Complaint Review: Natural Blue Pacific Pools

  • Submitted: Fri, September 14, 2012
  • Updated: Fri, September 14, 2012
  • Reported By: Marty — Cumby Texas United States of America
  • Natural Blue Pacific Pools
    1833 W. Hunt
    McKinney, Texas
    United States of America

Natural Blue Pacific Pools Mike Murphy & Neil Murphy & Chris Michaels QUALITY & SERVICE - HORRIBLE - NEXT TO NONE - DO NOT USE THIS POOL COMPANY EVER!!!! McKinney, Texas

*UPDATE EX-employee responds: Response to false accusations agaist Mike Murphy

*UPDATE EX-employee responds: no control over ex bosses Mike & Neil Murphy

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Our experience with Natural Blue Pacific Pools, Mike Murphy, Neil Murphy and Chris Michaels was an experience we would not wish on anyone.  What should have been a great experience - adding a pool to our property, fun in the sun with our children & grand children & family & friends - was the worst, most stressful & unsatisfying experience in our lives.  These employees/owners are the most unprofessional group of people we have ever dealth with.  The lack of communication along the way - there is no excuse for this.  They have no respect for their customers, do not manage the process & contractors of the project, do not build a quality pool, do not service their pool, do not complete their pool project, tell lies, do not follow through with what they say they are going to do, make excuses for everything, make mistakes that they will not fix, make excuses for their mistakes and are all about cashing your check & not providing or completing a quality pool.  They did not show up when they said they would but would never miss the opportunity to pick up a check.  This company's ONLY concern is getting paid.  Chris Michaels, the salesperson, attempted to communicate to the owners - Mike & Neil Murphy - that we were not getting what we paid for.  The owners fired him.

The pool was started in June 2011.  As of today, September 14, 2012, our pool is not complete.  We provided them with our punch list for completion of the pool in September of last year & then we would pay the last 5% owed to them per the contract.  We have not had anyone from Natural Blue Pacific Pools come out to complete this pool since December 2011.  We were told the pool would be complete in 6 weeks, possibly 4 by the salesperson, Chris Michaels.  The pool still is not completed as of today.

When a family chooses to spend a great portion of their savings, $138,000 on a pool, $10,000 to relocate electric lines, sewer lines & water lines, and $20,000 plus on landscaping, they really want a quality swimming pool, to be treated with respect, not lied to & no service issues. 

These are our issues:

Can not get a return phone call from Natural Blue Pacific Pools.

Can not get the manuals to the equipment from them.

The plaster is not done correctly.  We requested a dark blue pool & have a light blue pool.  Plaster is splotchy.  We have footprints, stains, uneven colorization & rough spots.  We have had several people in the pool business say that the plaster job is pitiful.  Natural Blue Pools say we caused all of these problems.  How can that be?

The bottom pool ( we have 2 pools - top pool flows into bottom pool via negative edge ) does not have a cleaner & can not be cleaned.  This pool is a junk pool for all of the trash and dirt.  Pretty sure their are some plumbing problems making this pool not function properly.

Our automatic leveler does not work.  We are still having to fill the pool with a water hose.

The decking has separated & raised 1-2 inches higher than the coping.  This happened within 4 weeks of being poured.  Natural Blue Pools response is they do not waranty ground movement  & they believe it occurred due to watering our landscaping around the pool.  How many pools do not have landscaping around it?  I would be curious to know if this would have been their excuse if they were the company putting in the landscaping & irrigation.  You would think a company would at least waranty their work until the project was completed. or in the least, 4 weeks after installed.  Plus several cracks already in the deck.

All 3 of our water features do not work properly.  All of them are not level & do not have the proper flow of water.  If you adjust the valves to correct on part of the water feature, it either puts too much water flow to another part or restricts to water flow completely to a part of the water feature.  Mike Murphy, owner, says that this is normal.  Although he attempted to fix them & was not successful.

Rocks are falling off of the water features & fire pits.  

Failed to finish painting on the back of our diving platform.

Fire pits do not work & do not have a quick on / off key as requested.

We have had several equipment malfunctions & can not get a return phone call.

The pool decides to overflow at random. 

We had poor instruction of the the equipment & trouble shooting problems.

Do not do business with Natural Blue Pacific Pools.  Do not do business with any company that employs or is affiliated with Mike Murphy, Neil Murphy or Chris Michaels.  They will tell you anything to get you to sign a contract & then lie to you from there on out.  


Marty & Dawn

Cumby, Texas

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Updates & Rebuttals


#1 UPDATE EX-employee responds

Response to false accusations agaist Mike Murphy

AUTHOR: mike Murphy - ()

My name is mike Murphy,I was a employe of Natural blue Pacific Pools LP and have not worked for the owner of that company Harvey Dalton since around december of 2012.I represent myself agaist the untrue comments made by the anderson about myself and several misleading statements they have made in this report.

As Far as know Natural blue Pacific pools lp is no longer around.Many of the statements made by the Andersons have been imbelished to the point of just being false. There attacks upon myself are unfounded.

First of all Chris Michaels was not ever told he could not manage the andersons job he chose not to for the reason that he said he could not deal with that lady anymore. chris is one of the reasons this job became a mess as he calls it in his re-buttle. He was not fired from Natural Blue pacific Pools lp but chose to sneak of in the night without even so much as a Be The judge on character

Back to the accusations

1) I spoke with mr anderson on many occastions during and towards the end of the job.Never did i not return a phone call. They have my personal cell number. now as far as not getting a call back from Natural Blue pacific Pools. Well as far as i know Harvey dalton is the owner and im no longer there.

2) As far as both chris and the andersons saying they were never instructed this is false because i was therewith the professional Certified Instructor that was hire to instruct them for 3 hours going over ever aspect of the job.then i personally handed them all there brochures and warranty infomation in a booklet that they requested.They were so preoccupied with this and that we had to stop and start the instruct several time.(i will provide this instructors name upon request to colaberate my statement) he is a independent.

3) As to the plaster it was done correctly in my opinion and i have seen more than i can count. The problem with it is they did not follow up with the instructions given them as they refused to hire a profesional to brush the pool and maintain it. after plaster as was sugessted but said oh we can do it. Again on the contract it say multiple time that pool company is not responsible for staining and discolorations. Also they were told to stay out of pool until it was full and brushed ! obviously they did not because they complaining of footprints? Hello

Fire bowls were set and quick turn keys were installed because i did it myself. propane was by others.

i personally went and punched out each list they came up with 5 as i remember and each time they refused to pay there final and came up with more or i couldnt find them.

Attacking the integrity of a company is one thing but a personal attack is uncalled for. I was out there at least 5 times to resolve issues and all the waterfeature worked fine.the only complaint that dawn harped on was she couldnt sit in the waterfall grotto and smoke because it splashed her cigarete . 

As far as the deck movement this is again according to every pool builders contract it states that decks are not warrantied agaist groud movement,cracking,chipping etc. The simply watered way to much and to soon which in my opinion caused the soil to swell therfore moving the deck.

I would apprieciate the removal of my name from this. I have built more than 1500 pools over the years and to only have two complaints while working with several companies is a pretty awsome track record. Do whats right. Thanks, mike 


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#2 UPDATE EX-employee responds

no control over ex bosses Mike & Neil Murphy

AUTHOR: Chris Michaels Poolscape Architecture - ()

I was hired at Natural Blue pools to design and sell swimming pools . Natural Blue Pacific L.L.P is owned by Harvey Dalton, Mike Murphy, and Neil Murphy. I did not write checks,purchase materials, or be involved in corporate meetings or have any fiduciary duties. I was an employee that had to listen to his bosses. 

Neil Murphy was the construction manager who scheduled and managed construction and srevice. Mike Murphy sold pools. I have never worked with a construction manager who never returned client phone calls or even my phone calls. On several occasions he would disappear for days without showing up to work or even return Mike his partners phone calls.

I have spent 32 years selling and designing and managing swimming pool companies for some of the areas top firms. I've sold and designed pools for many friends and neighbors. One friend referred me to the Andersons in Cumby Tx and one friend referred me to Greg and Paula Hughes in Lucas. The Hughes are actually neighbors of mine. I would have never sold pools to either family if I would have known what Natural Blue Pools was going to do to them.

I was told I would be able to manage the 133,000 Anderson pool if I sold it because Neil did not want to drive to Cumby. I told this to the Andersons and as soon as I dug the pool and drilled the piers I was ordered off the job by Mike Murphy because Neil did not want me wasting gas driving to Cumby.

The project became a mess. A tile wall on the negative edge was changed by Neil and the stone was never sealed and it was a salt pool! Dawn Anderson had designed that feature herself. A leaking plumbing line was gunited into the pool for no reason and leaked sludge into the pool. The pool was filled up and never properly started up with chemicals and the Andersons never were even given instructions on how to work the pool. Marty Anderson would call me for help and I was told by Mike Murphy that we were going out there tomorrow and they would never go. It was awful not being able to help.

The Hughes project had similar issues, no follow up and no communication, poor workmanship. My wife and I had just built a house and if I quit my salaried position at Natural Blue we would not have been able to close on our mortgage and definitely would have  lost our house. I was trapped. As soon as we closed I quit the company.

There are other examples but to many to address. I have never seen a company not care about its customers or its product like Natural Blue pools. I had clients that told me they called the construction superintendent 7 times and never got a response via text phone or email. It was a terrible mistake for me to work for them and I am sorry I could not help the people I sold a Natural Blue pool too. Not one of those customers deserved those results.


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