Report: #378196

Complaint Review: NATURAL CURES - Kevin Trudeau - ITVdirect.com

  • Submitted: Fri, October 03, 2008
  • Updated: Sun, October 26, 2008
  • Reported By: Baltimore Maryland
  • NATURAL CURES - Kevin Trudeau - ITVdirect.com
    NATURALCURES.COM,
    Nationwide
    U.S.A.

NATURAL CURES - Kevin Trudeau - ITVdirect.com WON'T CANCEL SUBSCRIPTION TO ONLINE NEWSLETTER . INTERNET

*Consumer Suggestion: Credit/Debit Card Charges

Show customers why they should trust your business over your competitors...

I ordered a Natural Cures book by Kevin Trudeau, off of an infomercial on May 11, 2008 for $19.90. Once I received the book, I put the packing slip and box in recycling. (I didn't look at the packing slip, since I paid for it through my American Express).

A few months later, I noticed a charge for $9.95 on my American Express card, for Nat Cures. I did not know what that was for, so I looked at my other statements and found I was charged this same amount for June, July, and August. I called the phone number and talked to "Jason". He told me I had a 30 day trial to a newletter via their website, and since I didn't cancel it, I was being charged $9.95 a month for it. I told him I didn't know about the website and wanted it cancelled and credit for the charges.

He told me he could not credit all the months, but would issue one credit, if I did not dispute the charges with American Express. I told him that would not work, and to cancel my subscription. I contacted American Express, and they issued me credits for each of the charges without any problem.

I received my statement from Am. Express for September, and sure enough, there was the charge again for Nat Cures. They are issuing me another credit again, but can not stop the charges from coming. I have to call them every month to have the charge credited until Natural Cures stop billing my card.

I sent a cancel my subscription email to billing@naturalcures.com, cancel@naturalcures.com, CUSTOMERSUPPORT@ITVCORPORATE.COM, and support@naturalcures.com. Hopefully they will cancel this "subscription". I will post any responses I receive from them on my report here.

Lana
Baltimore, Maryland
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/03/2008 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/natural-cures-kevin-trudeau-itvdirectcom/nationwide/natural-cures-kevin-trudeau-itvdirectcom-wont-cancel-subscription-to-online-newslet-378196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Suggestion

Credit/Debit Card Charges

AUTHOR: Abderia - (U.S.A.)

Cancel your card and have your bank issue you a new one. That will solve your reoccuring charges problem.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.