Neimans Jewelry ripoff Costa Mesa California

I have bought several pieces of jewelery from Neimans jewelry and have found tthis company to be very fair in their dealings with purchasers of their jewelry. You see I am also in the jewelry industry with an e-bay store so I know first hand some of the occurances that come from selling to the public via the internet. They bid and don't pay, they think return policies were not made for them(even when clearly stated)and many other aggrevations too numerous to mention.

In January 2007 I purchased a 1.25ctw diamond ring from Neimans, although it took it three weeks to arrive,that was their timetable, the ring was just as advertised. Although my wife didn't prefer the style of the ring so I sent it back within the specified time period and they took it back no questions asked just as they advertise and issued me a refund promptly. I just purchased another ring from Neimans and am looking forward to seeing it,for I found their jewelry to be excellent with excellent customer service. You see some consumers are not very fair or professional when it comes to products they buy via the internet they always jump to conclusions before finding out what the problem could have been.

In the case above concerning Neimans you should thank them for their service because very few other companies would have let you return you items several months after purchase.(PS I wouldn't have, items would have been yours to keep.)

Concerning the grading of USGL (gemstone cetification) they are an independent body which we jewelers have absolutely nothing to do with. You send them the jewelry and they evaluate it and send it back with a report. All gemologist reports state the same,that these are independent reports and can vary greatly. Don't believe it, then just carry your jewelry to several different jewelers for an insurance appraisal and you will get a different appraisal from each jeweler!!!

Cory, first your response has no relavance to this complaint. You are just jumping on the band wagon as you have done in the past. You have never purchased an item from our company and you are not a customer of ours.

What do you call it when you, or your "appraisers", value an item for $20,000 or $$30,000 and then sell it for $300 or $400? I like the "range" on your appraisals. VS to I. Is that VS1 to I3 or I5? Is that H to L?

What do you call it when you, or your "appraisers", value an item for $20,000 or $$30,000 and then sell it for $300 or $400? I like the "range" on your appraisals. VS to I. Is that VS1 to I3 or I5? Is that H to L?

What do you call it when you, or your "appraisers", value an item for $20,000 or $$30,000 and then sell it for $300 or $400? I like the "range" on your appraisals. VS to I. Is that VS1 to I3 or I5? Is that H to L?

Customer ordered 2 items from our company on May 23, 2006. We have a 7 day day return policy. Kim returned the items 4 months later requesting a replacement for the items and we agreed although it was far beyond our return date. The items arrived at our facility on September 9, 2006.

We informed the customer that replacements take approx 3 weeks and the customer agreed to wait. We also gave the customer the option of a full refund if she would prefer not to wait. She insisted on replacements so we have ordered them. It has been over the 3 week timeline because our supplier is taking longer than expected and we have conversed with Kim via e-mail on 9/19, 9/20 and 10/13.

Since the customer has taken this route and posted negatve comments about our company suggesting that we are a Rip Off, we would prefer at this juncture, to cancel the replacement order and issue the customer a full refund and sell our merchandise to nice, patient and understanding customers. A company that is a true rip off is one that takes people's money and never delivers a product. We have delivered the product and extended our return policy for this customer and have ordered replacements for this customer and have corresponded with her.

We would prefer to refund her and not do business with someone who categorize our company as a "Rip Off." Thank you for reading!

Customer ordered 2 items from our company on May 23, 2006. We have a 7 day day return policy. Kim returned the items 4 months later requesting a replacement for the items and we agreed although it was far beyond our return date. The items arrived at our facility on September 9, 2006.

We informed the customer that replacements take approx 3 weeks and the customer agreed to wait. We also gave the customer the option of a full refund if she would prefer not to wait. She insisted on replacements so we have ordered them. It has been over the 3 week timeline because our supplier is taking longer than expected and we have conversed with Kim via e-mail on 9/19, 9/20 and 10/13.

Since the customer has taken this route and posted negatve comments about our company suggesting that we are a Rip Off, we would prefer at this juncture, to cancel the replacement order and issue the customer a full refund and sell our merchandise to nice, patient and understanding customers. A company that is a true rip off is one that takes people's money and never delivers a product. We have delivered the product and extended our return policy for this customer and have ordered replacements for this customer and have corresponded with her.

We would prefer to refund her and not do business with someone who categorize our company as a "Rip Off." Thank you for reading!

Customer ordered 2 items from our company on May 23, 2006. We have a 7 day day return policy. Kim returned the items 4 months later requesting a replacement for the items and we agreed although it was far beyond our return date. The items arrived at our facility on September 9, 2006.

We informed the customer that replacements take approx 3 weeks and the customer agreed to wait. We also gave the customer the option of a full refund if she would prefer not to wait. She insisted on replacements so we have ordered them. It has been over the 3 week timeline because our supplier is taking longer than expected and we have conversed with Kim via e-mail on 9/19, 9/20 and 10/13.

Since the customer has taken this route and posted negatve comments about our company suggesting that we are a Rip Off, we would prefer at this juncture, to cancel the replacement order and issue the customer a full refund and sell our merchandise to nice, patient and understanding customers. A company that is a true rip off is one that takes people's money and never delivers a product. We have delivered the product and extended our return policy for this customer and have ordered replacements for this customer and have corresponded with her.

We would prefer to refund her and not do business with someone who categorize our company as a "Rip Off." Thank you for reading!