The Net 10 Wireless camera phone I purchased came with a promotional deal of 300 bonus minutes, plus 100 bonus minutes on a 1st time airtime card if purchased and activated at the time the phone was purchased and activated. That would make a total of 400 minutes.
I purchased the additional 1st time airtime card at the time I purchased the phone. I tried to activate the phone, but it didn't work. I then went online and tried to activate the phone that way, but it didn't work. I then called Net 10's customer service for assistance in setting up and activating the phone and that did work, however I was given credit for only 300 of the 400 minutes I was due from the promotion.
I called Net 10's customer service to inquire about the 100 minutes that was missing, and was taken through some steps of putting in codes into the phone by the representative. At the end I was told that after a period of time the 100 minutes would appear, but they never did.
Several days ago I tried to add another 300 minutes to the phone, but I kept getting a message on it telling me it was an 'invalid code'. Last night I went online and added the 300 minutes, without too many problems, and had a message saying the minutes would appear on my phone within a couple of hours, I believe it was. But, as of this morning the minutes weren't there.
I called Net 10's customer service to find out why the 300 minutes I added online last night weren't on my phone as of today, and again the representative I spoke to took me through the steps of entering code numbers into the phone, and at the end of the procedure said that my phone would work the next time I wanted to add minutes myself.
I told her that I had some questions I wanted to ask before we hung up, and those were 1. why I had problems being able to carry out functions with the phone and/or doing them online when I wanted to - such as adding minutes, and then had to resort to calling Net 10's customer service in order to actually accomplish the task, and 2. I wanted to know why I still hadn't been credited the 100 minutes from when I activated my phone.
I was told "You can't have the 100 minutes because the promotion is over." I told the representative that I didn't think that was fair or good business practice because I had the 100 minutes coming to me when the promotion was going on, when I activated my phone, that I tried on several occasions to have the minutes credited to my account, and through no fault of my own was I not credited with the minutes. I told her Net 10 owes me the minutes and that I want them. We went through this entire scenario a few times until I finally told her that I wanted to speak to a supervisor. While I was on hold waiting to speak to a supervisor my home phone was beeping because the battery was low (I don't know why it wasn't charging properly) and I was then cut off because of the low battery.
I called Net 10 again approximately a half hour later and asked to speak to a supervisor. After a short wait a woman who identified herself as a supervisor and I believe was named Michele came onto the line and I, once again, explained the situation. This woman told me I could not 'have' the 100 minutes because the 'promotion' is over. I explained to her that Net 10 owes me the 100 minutes because I PAID for them and was supposed to have been credited them at the time I activated the phone, and that through no fault of my own was I never credited the minutes. This woman kept repeating the same thing over and over, that I couldn't 'have' my 100 minutes because the promotion is over. I kept repeating that they're MY minutes and that I want them - just 'give' them to me. I told her that my husband also has a Net 10 phone and that every time anything has gone wrong with his service and he's had to call their customer service - every time! - they've given him free minutes, 300 minutes at a time, and that I'm not even asking for anything for free, I only want what I'm entitled to. Just give me what they owe me - the 100 minutes I'm entitled to that they never credited me for.
This control freak 'supervisor' was in the middle of telling me again how I couldn't have my minutes because the promotion is over when my home phone began to beep again and cut us off once more because of the low battery.
I've had it with calling these people and 'asking' for what they owe me - my 100 minutes that I paid for! Now I'm going to make online complaints against them wherever I possibly can.
If Net 10 thinks they're going to rip me off for a measly 100 minutes and then expect me to be quiet about it they've got another think coming.
Alb., New Mexico