Complaint Review: Netgear -
- Netgear United States
- Phone:
- Web: Www.netgear.com
- Category: Computer Fraud
Netgear Support installed malware that killed mac Internet
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i bought a Netgear AC1200 extender and had it working and it worked for the first 2 hours. Later when I tried to connect I could not. I reset the extender, then tried to reconfigure, still did’t work. Called there 1800 but being in Canada it wouldn’t connect. I sent a message through there support message centre.
Texted to someone who said I needed there tech specialist and he would call me back. Received a call back from some with a heavy India accent who told me he neede to access the router. I thought OK a big tech company and let him.
He installed software and did a few netstat commands. He said I had intruders on my computer and I needed there firewall software installed to fix my issue. At this point I new I was being scammed and he passed me to someone else who tried to reason with me. I broke the connection and tried to reboot the Mac, it was dead. I spent the next 12 hours recovering from the day before backup, installing a firewall and changing all my passwords.
i tried reporting this to Netgear management but only have there text contact, so when I said the issue the center went offline
I returned this hardware and have though Netgear WAS a good company.
This report was posted on Ripoff Report on 04/15/2018 09:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netgear/netgear-support-installed-malware-that-killed-mac-internet-1438773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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