Netspend Corporation Refuses to send refund Austin Texas

On 08/29/2014, I purchased a Netspend pre-paid debit card & loaded money to the card. Customer Service explained that they could not activate the card. There were (2) other cards open attached with my Social Security #. Since these are not my cards, I am a victim of Identity Theft. I immediately filed a Complaint w/ the FTC & filed a Police Report to open up an investigation. All reports confirming that my Social was stolen were provided to them via fax on 09/08/2014.

I was told on 08/29 that the money I loaded onto the card that I could not use would be mailed to me within 20 business days. I still have not received it as of 09/25/2014. When I called today, Customer Service explained that someone had put a notation in the system that my account did not qualify for a refund, but it has been corrected as of today 09/25/2014. Then they explained it is going to take another 20 business days before I can receive my refund!

I am the victim here & should not have to wait 2 months to get the money back that is rightfully mine. I requested for it to be expedited, but I was told this is not allowed & could not be helped further. This is extremely upsetting & caused a financial burden. This practice should not be allowed.