newegg.com sent inoperable product; has not answered email request for an R.A. for return; phone lines are always busy , Internet

I wrote NE immediately to discover my options after a delayed installation and the discovery of a faulty product. Absolutely no response at all. About a week later, out of frustration, I file a ripoff Report and several other consumer complaints hoping that a stronger complaint will stimulate some relevant action. No response.

Now I have only one more higher authority to contact regarding your company's business model, if that is even an accutarte description of your "pseudo-business" practice.

In my research to find a contact for help, I learned that I am not the only NewEgg customer left with faulty merchandise and no recourse. I also read many of your BELATED 'saccharin sweet' customer service letters all arriving much too late and clearly written to persuade some outside authority that you are delivering a service that you have no intention of providing ever.

NewEgg equals "theft and fraud" in my experience. And NON-EXISTENT customer service.

Dear Fedup, 

We are sorry to hear about your current situation and would like to look into this further. We offer 3 main avenues for support. You may reach us by phone Monday-Friday 5:30 AM - 5:30 PM PST, email, or live 24/7 chat support. We ask that you please email us directly at PublicImage@Newegg.com with your order number, the email you used to contact us, and number you used to call. We will be more than glad to look into our records and assist you with this matter. Please be advised that our return policy is for 30 days with most of our products. In addition, all our items are shipped exactly as they are received by the manufacturer or vendor. Newegg.com is strictly an online retailer and we do not manufacture the products sold on our site. We look forward to hearing from you and further assisting you with this matter. Thank you very much for your time. 

Newegg Support

"My next step is to write the Attorney Generals of the states of California and New Mexico... yes, I am special"

When you write the attorney generals be sure to point out that you consider yourself exempt from Newegg's return policy [even though you agreed to their policies at the time of purchase] because you are special.

The attorney generals will demand that Newegg honor your return and refund request due to your 'special' status.

 Butt does that stop the rebutts, NO

 Unfortunately I did not check newegg.com's reputation online before I ordered merchandise from them. (I relied upon my computer tech's recommendation.) Now I see that mine is only one of hundreds of other complaints about the business practices of this company. The basis of their business model:  take the money and run.  Or perhaps it is:  take the money and abuse the customer. They even pay people to identify the complaints citing "fraud" and write rebuttals that include personal attacks. I wonder how many states are investigating this company for consumer fraud. Buyer Beware.

Your language is more precise than mine. And that is exactly what newegg did. They sent
a product that did not work and they are providing no avenue to tell them about it or to return it.  
And yes, I am special.  You probably are, too.  And my situation deserves consideration. Just as yours 
would under my same circumstances.

"Selling inferior product is fraudulent"

No it isn't. Knowingly selling defective products is fraudulent. The item you purchased may be defective but that does not constitute fraud.

"don't stand behind it no matter what your policies are"

They stand behind it for thirty days but clearly you consider yourself an exception to policies because you're special.

 Advice from Team Rebutt is fraud

It is fraudulent if you sell inferior product and don't stand behind it no matter what your policies are.

You might check your position against that of the FTC.  

You admit your purchase is outside of the 30 day return period yet you claim fraud. Get this--That's not fraud.

You may need to contact the manufacturer to obtain warranty service.

Yea everybody loves Newegg. I thinks you champ.