Newpro Failed To Deliver On The Quality They Promised Woburn Massachusetts

For a video summary of this review, please see: https://www.youtube.com/watch?v=QeeEv444YpU

I purchased 18 windows where were installed in Oct. '14.  As the cold weather set in, we began noticing drafts and overall cold temps in the house.  Upon closer inspection of the new windows I noticed that they were not set squarely; many of them were bowed outwards in the middle.  Some had light leaking around the sash they were so bad.

I called Newpro and they sent a service crew out who put weather stripping around the sashes.  I gave this a chance but it was clear that the fix was just a bandaid on the problem.  So I call again and was told there would be a conference call with their factory and I might have the windows replaced.  However, when the tech came out again, he just added more weather stripping.

 Once again, I called to try and get this resolved but at this point it became nearly impossible to get in touch with anybody there, nobody returned my calls. Fortunately a nice lady in another department helped get my complaint noticed, even though it wasn't her job.  So for the 3rd time, couple techs come out and they tried to bend the frames by putting in screws and a shim here and there, but they didn't touch some of the windows with the worst issues.

So l get an independent contractor to come out and evaluate my windows, hoping that this would empower me as a consumer in getting this matter resolved without going to court.  He noted many issues with the install job, lack of insulation, and pointed out that the draft actually was coming in from around the frame, not so much because of the crooked windows (but that was also a problem he confirmed).

Armed with this knowledge, I called Newpro and mentioning legal action, finally got to speak with somebody in charge.  However, the owner clearly had limited knowledge of the history of this yet was skeptical of my complaints, and said they'd call back next week to set up another visit.