• Report: #1122160
Complaint Review:


  • Submitted: Sat, February 08, 2014
  • Updated: Sat, February 08, 2014

  • Reported By: J Seaman — Antelope California
4820 150th Avenue Northeast Redmond, Washington USA

Nintendo ,Nintendo of America, Nintendo products are cheaply made! Northeast Redmond Washington

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

My son's 3DS XL wouldn't power on after 2 months of purchasing the item. He didn't even play with it that long because he was on restriction from it for 2 weeks. I called Nintendo and sent it in for repair. They email me back with a $65 plus tax & shipping rate to fix the console. They said it wasn't covered under warranty because it was "abused". I called the Nintendo repair phone number to complain that was not the case. They claimed that the socket to plug into electrical outlet was loose which was affecting it being powered on, so it wasn't covered under warranty. They said my son must have been rough with unplugging the console. I told them that my son barely played with it and he has taken care not to handle it roughly. Anyways, after getting transferred to a manager, I complained that the product must be defective and that I had just spent over $300 for that console & mentioned I have spent a lot of money on other Nintendo products (Original Nintendo, Gameboys, Wii, etc). She lowered the cost of the repair at $30 and told me that if it had same or another issue, they would just replace it since it just might be a defective product.

Fast forward almost a year later (February 2014), the 3DS touch screen just stopped working in the middle of a game. Sent it in for repair again and received same pricing. They claimed that the console has liquid damage which is BS because my son did not spill anything on it. I truly believe Nintendo will say it's some other damage that isn't covered under warranty. They claim that their products is covered under warranty, but in actuality, they will claim some other issue like abuse to not have to honor their warranty! After getting this product fixed the 2nd time, if it doesn't work again, I am certainly not replacing in anymore Nintendo consoles.

STAY AWAY from their products! I've read lots of complaints of the 3DS or similar products of having same type of issues like not being able to power on, or touch screen stopped working, or the control buttons not working, or game freezing.

This report was posted on Ripoff Report on 02/08/2014 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/nintendo/northeast-redmond-washington-98052/nintendo-nintendo-of-america-nintendo-products-are-cheaply-made-northeast-redmond-wash-1122160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Nintendo

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?