Complaint Review: North American Power - Norwalk Connecticut
- North American Power 20 Glover Ave Norwalk, Connecticut USA
- Phone: 888 313 9086
- Web: napower-newhampshire.com
- Category: Fuel Companies
North American Power NAPOWER-NEWHAMPSHIRE Shady Pricing - Rip-Off Norwalk Connecticut
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We were tempted to switch our electric power provider to a 3rd party (North American Power) after several solicitations came to our house promising lower rates than our local provider - and we had heard several ads on the radio. We switched in summer 2014 to a "fixed rate" of a little less than our default/home provider (at the time, the fixed rate was between $.08 and $.09 / kWh). After our "introductory rate" expired, they jacked the rate to over $.18/ kWh. Our home provider's (PSNH AKA EverSource) current rate is $.1056. When I opened my January 2015 bill on January 29, I nearly fell off my chair as it was almost twice that of the highest bill I have ever paid for electricity in 8 years at my house. I noticed that our electricity use in Janaury was signficantly less than our December usage, yet our bill was more than $100 higher. It wasn't until I called PSNH that I understood that our rate had been creeping up for the last 3 months. After I called North Amr Power today, they said they would give me a fixed 8-month contract of $.11 and refund me the difference (only for January - not December or February). They "gave" me that rate on almost the same date that I recieved yet another solicitation to my home from North Am Power for a rate of $.0989! I can't give one more cent to such a shady company and have decided to switch back to my home provider. The North Am Pwr BBB rating, come to find out, is a D. I wish I had done my homework in advance. In the end, the net cost to my family over about 10 months will be approximately $450 - that's $450 MORE than what I would have paid had I stayed with my home provider, after taking account of the tiny savings we received in summer 2014.
This report was posted on Ripoff Report on 02/03/2015 02:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/north-american-power/norwalk-connecticut-06851/north-american-power-napower-newhampshire-shady-pricing-rip-off-norwalk-connecticut-1206463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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