Report: #1009453

Complaint Review: North Star Alarm

  • Submitted: Tue, February 05, 2013
  • Updated: Tue, February 05, 2013
  • Reported By: Terry S. — Sterling Heights Michigan United States of America
  • North Star Alarm
    1280 S 800 east, suite 200
    Orem, Utah
    United States of America

North Star Alarm Deceptive sales misrepresentation Orem, Utah

Show customers why they should trust your business over your competitors...

Upon receiving the sales call that our ADT honeywell equipment was being updated to a wireless system. I set up an appointment for my 94 year old mom. The salesman said that he would upgrade my mom's system as long as we displayed their sign for five years for advertising purposes. Given her age my question to him was what happens if God forbid she has to go into a nursing home or worse he assured me not to worry! The contract would be cancelled. Now the good part upon my notification of my mom's passing away in January I was told that unless I had something in writing from the salesman about the contract termination that the balance of the five year contract will be sent to her estate. By the way the robot on the other end offered no condolences, just be prepared to pay for services to a deceased person for the next 4.5 years. When I sent the death notice to them for termination of contract they asked for 10 days to make a determination. Which allowed them time to withdraw another 46.99 from her account. I cannot fathom how these people sleep at night but I guess they sleep very well. I will be contacting our state attorney general about their practices. they have received their last payment from the estate and hope they pursue legal action...It will be fun exposing these slime balls. Avoid this company at all cost.
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