Report: #364898

Complaint Review: Norton Anti-virus Symantec

  • Submitted: Wed, August 20, 2008
  • Updated: Wed, August 20, 2008
  • Reported By: Pittsburgh Pennsylvania
  • Norton Anti-virus Symantec
    7500 Brooktree Rd
    Wexford, Pennsylvania
  • Phone: 724-940-2980
  • Web:
  • Category: Software

Norton Anti-virus Symantec Poor performance Wexford Pennsylvania

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My parent's computer was infected with a fake anti-virus trojan while protected by a current and fully-paid subscription to Norton. All recommended settings, protections and updates were in place and at no time had Norton been disabled. Symantec Customer Service offered to disinfect the machine, but only for a $100 service fee.

I expected better from such a renowned company - at least an eagerness to discover the new malware and improve their product. And since the infection evaded Norton's protection, I'd be less dissatisfied if they'd correct the problem without additional charges.

Instead, I purchased a copy of StopZilla for about half that, and disinfected the machine myself. A company that charges extra when if fails seems like a rip-off to me.

Pittsburgh, Pennsylvania
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This report was posted on Ripoff Report on 08/20/2008 09:09 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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