Nouveau Restor Ordered free product, just pay shipping. other Nevada

Was thinking that my rooster neck was developing a little more than I liked.  Product promises to tighten-no go-does not work.  This is not the worst part.  After receiving the product you are automatically charged for the free product.  I was charged 89.95.  I negotiated a return and refund however the last e-mail I received indicated that I must call their customer service department.  That is where the real fun began.  They acted as if they could not either find or read the email.  Apparently they are instructed to ignor such communication in favor of playing dumb and stupid.  I spoke to two different people about the issue.  One a front line person and two a supervisor.  The front line person was a little more helpful than the supervisor who would not answer a simple question-Did you read the last e-mail.  She stood mute on the request.  This company needs to be put out of business.