Numbers Etc. MISLEADING ABOUT CHARGES, WON'T GIVE BACK MY PERSONAL DOCUMENTS, NASTY CUSTOMER SERVICE Chandler Arizona

The paper I signed was voided within minutes after me signing it by neither of us accepting or abiding by its terms. I made it clear immediately after signing, before I left her office that I had misinterpreted it. I did not want her to file my taxes or even prepare my taxes until I knew how much it would cost to do so. If she needed to look them over, fine. I have had my taxes done every year until then and have never heard of someone doing your taxes and THEN telling you what the bill will be trying to obligate you to whatever surprise number they come up with.

Of COURSE she has had problems getting "stiffed" in the past. She does not tell people what it costs until she does all the "work"! And why on earth would anyone do the work without collecting money first? I didn't expect, nor want, her to try to obligate me by doing "work" on my taxes. Absurd.

I may have not understood what I signed to begin with, but I do know better than agree to pay whatever amount she makes up without knowing what that amount is. I am sure she has happy customers who will gladly pay whatever she comes up with, but I can't afford to be so careless.

Not only was she unfair and unethical, but in the end completely over-priced compared to everyone else who provides the same exact service... with an up-front clear cost... and a much better attitude.

I have used NUMBERSetc for my taxes. They do use retainers, as they have performed the work in the past and given everything back, only to be stiffed by the customers. When you sign the agreement and have them run the retainer, that usually means you agreed to have the service done and your taxes prepared. Especially since you also left all your documentation for them to use to "Prepare" your taxes.

It sounds to me like they were being considerate and nice in regards to the retainer, as normally when your credit card is declined, you have to bring another form of payment to pay the retainer. She gave you a break, and then you stiffed her anyway!

It sounds like you knew what the minimum would be, why were you shocked when it costs you a few hundered dollars. It doesnt matter how small the job is, there is a minimum fee! She had already completed the job when you notified her that her charge was to HIGH! After you already signed the agreement to allow her to do the work.

They would not have started the work if you had not signed the agreement and allowed them to "TRY" to run your CC for the retainer! You would have went home, though about it and decided not to use them like a normal person. Sounds like we dont have all the info.

You werent ripped off in any shape or form..... THEY WERE!

Concerned citizen!

I have filed my taxes with Numbers ETC. and there is a contract that I had to sign before my taxes were prepared stating the fee's. Did you get a contract? Maybe you should have read it!!!!!! I dont think that it helps any company for some one to voice a incorrect statement online. Numbers Etc is not a bad company. They worked for me

I gave them a whole day to do the right thing and they did not contact me so this morning I had to call the police department. The officer met me there on my lunch break and had me wait outside. It took 30 minutes, but he finally got my documents back. I asked why it took him so long and he said that the woman who did my taxes (the president) wasn't there so her office people got her on the phone and she was ARGUING WITH THE POLICE OFFICER THAT WHOLE TIME! He asked me if I was a single mom, or if there was anything extraordinary about the difficulty of my taxes and I explained to him no, I just had some W-2's. He couldn't believe it either.

Another thing I realized is that the paper I signed didn't just say I would pay her money. It said she would prepare the taxes after collecting a retainer and that she also would only file them upon receipt of payment. Since she did the "work" to prepare them without collecting the money like her document states she would, the so-called contract is void. She can't just waive whichever parts she wants and expect it to still be binding.

Not only was this woman horrible to me, who had been nothing but polite the entire time (I usually find that being nice gets me the farthest), but she also gave it to the police officer. I am so grateful to that officer for helping me out.

I have learned to never leave my original documents with anyone anymore and also if I have a bad feeling about someone to follow my gut! Hopefully this report will keep someone else from having to go through a similar situation.