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Report: #1263566

Complaint Review: Oakley - Nationwide

  • Submitted:
  • Updated:
  • Reported By: stopburningcustomers — Yorba Linda California USA
  • Author Confirmed What's this?
  • Why?
  • Oakley Nationwide USA

Oakley False claims about returns on website. They created a way to burn the customer and leave them unhappy and screwed. Nationwide

*Author of original report: EDIT: Oakley.com offers me a settlement of....

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My situation is very simple. I purchased "Custom Sunglasses" from Oakley.com. And now Oakley is barring a return, by citing their return policy, where it states no returns on custom sunglasses. Ok. 

But why is it that I am left totally confused and burned from the situation?

That is because when you go to Oakley.com, and go to the Custom page, right at the top of the page, the website claims "Free Shipping, Free Returns." And with this information, I purchased custom sunglasses. By custom sunglasses, they only really mean, you get to pick the colors of the frame, and lenses from a predetermined selection. But they are using this "custom sunglasses" gimmick far too loosely to make up a policy that does not allow customers to not like what they've received.

But the reason I am not accepting this return policy is because they are printing lies on the website.

Somebody needs to explain to me, how a company is allowed a license to lie. This "Free Shipping, Free Returns" statement should not appear on the custom sunglasses page at all since none of the products would then be eligible for a return. Not one of them. But they are printing the lie for consumers to be tricked into buying sunglasses they now do not have to accept back when there is dissatisfaction. Not to mention the lens I did not like, is misrepresented on the page anyways. I like the lens on the internet, but its not the same in person. 

If I get stuck with these glasses, Oakley will have burned a near 10 year customer, and I will not be coming back.

But I would be very interested in taking action against Oakley because they are outright, preying on people. Nobody should be allowed to print lies like this. If I had bought them in a store would the associate have announced free shipping free returns to me prior to buying it? According to how they act online, seems like a yes to me.

I'm exhausted by this. How do people get away with this kind of stuff?

I need to post attachments of screenshots I have taken of the content online. It is extremely deceiving. Customer service was quick to deny me a return siting the policy, which you have to click on Free Shipping, Free Returns just to see. The last place you're going to look. What this trick does, is make you think you know the return policy. They've summed it up in 2 words. Why would anyone need to dig up the legal speak of what free returns means? Exactly. They have just duped you into buying sunglasses. Happy? Not at all.

This report was posted on Ripoff Report on 10/25/2015 03:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oakley/nationwide/oakley-false-claims-about-returns-on-website-they-created-a-way-to-burn-the-customer-and-1263566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

EDIT: Oakley.com offers me a settlement of....

AUTHOR: - ()

POSTED: Monday, October 26, 2015

Half off of a brand new lens.

Unreal. I told them I do not like the frame color and the lens. But I am certain I love the frame itself. Just need a different color and I'll be on my way.

But it's just too bad because they are handcuffed to the policy. It's the policies fault what could possibly be done? 

But it appears that keeping a loyal customer who is proud to wear the brand, is not a priority. They must have their profit no matter what even when I am telling them I am going to reorder, knowing that I am taking a risk. It doesn't even matter to them. They are guaranteed their profit, no matter what and still won't do it. 

Would I be helping out if I disassembled the parts, because I will do it for free? I would even ship it back out of pocket. Who knows being reasonable does not appeal to these people. They are so big, customer satisfaction is not on their radar. Nobody holds them to the same standards that would keep you out of any small business. People do not accept being treated like used toilet paper. Especially when you're a stones throw away and there's still nothing you can do about it. 24 minute drive.

I will say it again, it's really a shame to have a big company that's been local to Orange County treat their neighbors in such a trashy, pathetic, greedy way. And most people are one to two degrees of separation from getting whatever lens and whatever frame for $40 or so. Silly me for going the legitimate and preferred route of Oakley, I could have got 4 different combinations for less than I am being screwed for just the one.

Perhaps, Oakley will not agree to a return, even though they are guilty of lying to my face. I will not settle for a lens replacement even if it's free. I want a return. It's all I am asking for. For Pete's sake, end this Oakley.

 

ANOTHER UPDATE: Customer service chat from Oakley.com. An Oakley employee told me now, that they will do anything to make me happy. Not sure what secret message is embedded in that statement. But I will go to Oakley headquarters and visit the company store and see what happens. Using this transcript as my ticket I guess. He did say, anything to make me happy. All I want is a refund, and a 2nd chance at custom shades. That's it. Any current or former employees of Oakley that cringe at this "policy," you're input is going to go a long way. Thank you.

 

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