Omnitech Support Unethical practices?? Fearful for my internet security. Los Angeles, California

This person obviously had some computer-related issue, which is why he contacted us. However, he is totally incorrect that Microsoft sites are directing customers to our site. We are not part of Microsoft, however we are certified to work on Microsoft products, and we are a very large tech support company,with thousands of satisfied customers. Therefore, if the customer did a Google or Yahoo search on Microsoft Windows Support or Windows Live Mail support,  wed come up in a prominent position. Initially, this person called us and our representative assisted him to get connected to one of our technicians who could, eventually, resolve the issue through online remote access. Thats the reason we got him connected to our technician through online chat. Sometimes, a few issues require voice support only, which we also do.  But, in this instance, it was necessary to access the computer remotely to resolve the issue.

Initially, we asked this person to test his email accounts username and password by logging in to his/her provider's webmail, but the login window seemed strange to him!  However, the login details might not have been correctly typed and it resulted login failure, saying, the password is incorrect. Therefore, we requested him to ENTER the password again himself. We did not ask him to disclose the password on chat. Somehow, he misunderstood this clear direction.

A possible reason for a correct user-name and password failing in  Windows Mail is one of account corruption. One thing we would try as a possible quick-fix is to delete that corrupted email program entirely, reinstall and restart Windows Mail, then recreate that same account. Therefore, we ran a 3rd-party PC scan to see if anything was corrupting the account and it produced a result, showing that a polymorph virus had corrupted the Windows Email account. Our technician conveyed the result to this person. As our System Assurance Programs are very beneficial and are effective in maintaining any computer always bug-free and as it benefits our subscribers for our plans economical price (including unlimited remote access tech support), we offered a choice of those assurance plans to him.  Even our single issue pricing is quite affordable. This person had been shown those assurance plans on our website (www.omnitechsupport.com ), where every detail is highlighted right from the beginning. We also CLEARLY told him that we are not related to Microsoft and that we are independent support organization since our founding in 2000. We never passed ourselves off as technicians from Microsoft.

Unfortunately, the chat session was disconnected due to drop in his internet connection. Immediately, we called this person and requested him to connect back to our technician in terms of resolving the issue. But he chose not to connect back and declined our offer; which he did mention later in the Rip-Off Report website.

We, at OmniTech Support, are not a scam and do not engage in ripping off people; we provide cost-effective support to many thousands per day. We do not do any phishing or any other unethical practices. We neither ask nor record anyones sensitive data like email, password and we have never done so. We are very transparent and our processes are very reliable and we provide satisfactory services to our customer, which is why OmniTech Support has been awarded with an A+ rating from the Better Business Bureau.

Needless to say, this complaint is totally groundless and we think, its a questionable practice to post such unrealistic comments, as competitors who cannot match our price and services often do just that.

In fairness to the company, I will update that since my original report I received a voicemail from the company advising me that our connection had unexpectedly terminated and that I would be reconnected if I returned the call.  I have no plans to return the call based on my experience in general and the fact that I was asked to give my email password; a questionable practise.