Complaint Review: OM/ONE - Nationwide
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- Author Not Confirmed
- OM/ONE Nationwide USA
- Phone:
- Web: http://www.omone.com/
- Category: Audio & Electronic Retail Stores
OM/ONE OM/ONEOMONE sparkart Batteries Die and It Won't Charge. It's a floating piece of junk Nationwide Nationwide
*REBUTTAL Owner of company: Om One Support
*Author of original report: Finally spoke with Support/ David DeVillez
Show customers why they should trust your business over your competitors...
I got 2 speakers from OM/ONE and both of them are broken. None of them hold a charge or work when I want them too. I've tried contacting them for support and no one gets back to me.
I belived in this product and then their staff and support teams let me down. I regret funding a product that has a shady company behind it.
I'm not one to submit these reports but I don't want to be screwed out of all my money.
This report was posted on Ripoff Report on 07/28/2015 09:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/omone/nationwide/omone-omoneomone-sparkart-batteries-die-and-it-wont-charge-its-a-floating-piece-of-j-1244834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Om One Support
AUTHOR: Dave D - (USA)
SUBMITTED: Wednesday, August 12, 2015
Customers who are seeking service and support from Om Audio should use the support@om-audio.com Service & Support email address. Om Audio is doing its very best to make sure customers who need service and support get what they need. If you need more information please log on to www.om-audio.com and click on the Support button.
#1 Author of original report
Finally spoke with Support/ David DeVillez
AUTHOR: - ()
SUBMITTED: Tuesday, July 28, 2015
After finally getting through to support I spoke with David DeVillez and he said this:
"Before I go any further I will apologize for the lack of support you have received from the team at Sparkart. There is no excuse for what they are doing and I am very sorry you and customers like you are stuck in the Sparkart Service vortex that is sucking the life out of Om Audio and its customers. When we teamed with Sparkart we thought we were working with a real partner. We have since learned that Sparkart is not who they pretend to be. But that is enough about Sparkart, please let me try to fix the problem."
He had this to say about the refund process:
"I will be very open and honest with you. I am able to provide you with tech support and replacement parts as necessary. I cannot process a refund for you. Refunds must be processed through the outlet used to purchase the product. Om Audio does not have records of individual sales to end users. Those records are with the outlet you purchased the product from and refunds must be processed through them. If you want to give me a chance to see if I can help you, I will do my best to see that you get satisfaction."
Basically he was no help and I believe what he told me is a lie or a way to not give anyone their money (which is ilegal)...I told him all the vendor info is on TILT so he should have everything.
He then responded to my email with only this:
"Please contact the team at Sparkart to process your refund."
So now im back to square-one with the idiot support team. Hopefully others will see this and we can all help eachother get this situation resolved. After doing some review research I found that im not the only who was sold a broken product. Maybe they went under and can't give back refunds.....
Who knows....but it was a cool idea but poorly built.
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