• Report: #855427
Complaint Review:

One Hour Air Conditioning & Heating

  • Submitted: Sat, March 17, 2012
  • Updated: Sat, March 17, 2012

  • Reported By: PKH — Van Nuys California United States of America
One Hour Air Conditioning & Heating
2712 E La Cadena Dr Riverside, California United States of America

One Hour Air Conditioning & Heating After Charging Us $1600 in Repairs, Left Unit Not Working and Then Telling Us We Need A New Unit. Riverside, California

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I purchased a Living Social coupon for a tune up on our heating system. The unit was working but I was hearing shaking when I would turn it up. The technician told me it needed a new blower motor and limit control. They also were to clean and adjust the blower wheel. He also said it might need a new heat exchanger but he could not see it except for the
outside. I authorized the work for $1599 for the parts. They were going to forgo an additional charge of $193 for the blower wheel and fan capacitor but it ended up being charged anyway.

The technician did the work and then came down from the roof and said that now that he could see the heat exchanger, the unit was unsafe and he was going to turn it off. He had his supervisor come out, who didn't even go on the roof, did a sales pitch and told us we needed a new unit for another $7200 especially because it would be difficult to get a heat exchanger
for our 30 year old unit.

We got a second opinion and we were told the blower wheel was broken. The hub was disconnected from rest of blower wheel and was spinning separately, which would cause the shaking that I originally had. He said we were grossly overcharged. The repairs done should have been about $400. He also told us we do need a new unit.
We had this person install a new unit and all new duct work ( something not mentioned by One Hour ) for $6500. One Hour would have cost us $9037 with no duct work. I feel as though I have been royally ripped off.

This report was posted on Ripoff Report on 03/17/2012 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/one-hour-air-conditioning-heating/riverside-california-92507/one-hour-air-conditioning-heating-after-charging-us-1600-in-repairs-left-unit-not-wor-855427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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