Report: #784894

Complaint Review: One Main Financial

  • Submitted: Wed, October 05, 2011
  • Updated: Thu, April 19, 2012
  • Reported By: One Main Victim — Alexandria Virginia United States of America
  • One Main Financial
    6328 Richmond Hwy Ste J
    Alexandria, Virginia
    United States of America

One Main Financial Citifinancial Don't Fall for the SCAM! Alexandria, Virginia

*Consumer Comment: One Main Finacial: Ripp-Off Incorparated

*Consumer Comment: one main is reputable company citigroup

Show customers why they should trust your business over your competitors...

Be careful if you choose to do business with these people. They'll sell you a loan with very high interest rates and set up direct debit from your bank account that cover interest and a very small portion of the principal. They sold me insurance through a company named Triton Insurance, and assured me the company would make my monthly payment in the event of unemployment due to lay off/restructuring etc.

When I was laid off from my job, I attempted to use the benefit I purchased. Triton required documentation (understandable) from my employer and the Unemployment Commission to validate my qualification. They are not set up to accept electronic files, and insisted I fax documents in to their office. I faxed documents to their office on numerous occasions, and always requested follow up, which never happened. 7-10 days later, I'd receive a letter in the mail indicating that part of the fax did not transmit or information transmitted "too blurry" to read. This went on for more than two months. Meanwhile, I'm receiving harrassing phone calls from One Main Financial demanding payment, threatening credit report problems, and imposing late fees.

I physically went in to the One Main Financial office several times and had the manager review my documents and re-fax from his fax machine. Each time he reviewed, he reiterated that everything was in order and "just ignore the harrassing calls."

When all was said and done, I did not qualify for the insurance purchased because I did not have 12 consecutive months of employment prior to taking out the loan. This was not explained during the sale of the policy, or during my conversations with the manager onsite.

I'm now receiving phone calls about my past due account. I recently made two payments electronically through my online banking, and the manager tells me they are not set up to receive direct transfer of funds. My bank will have to mail them paper checks. Meanwhile, interest and late fees accrue.

I'm looking forward to paying off this loan asap and NEVER doing business with these people again.

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This report was posted on Ripoff Report on 10/05/2011 07:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

One Main Finacial: Ripp-Off Incorparated

AUTHOR: AtomicBaby - ()

There is this one company named "One Main Financial" formerly "Citi Financial" they are scamming customers as well, besides ridiculous interest they treat your loan like a mortage. I recently got injured on my job not realizing I had insurance protection against loss of income, I continued to make my $234.00 a month payments since November 2013. When I contact the insurance company, the company sent a check to One Main Financial to cover my out time.

In other words, One Main Financial was paid twice, by me and the insurance company, Citi Financial refused to refund the double payments....

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#2 Consumer Comment

one main is reputable company citigroup

AUTHOR: dee gates - (United States of America)

this company one main former citigroup has never mislead me or the people i know.  insurance for people who are without a job is there if all criteria is met by borrower.   Hope this helps,  I have been in situation and everything worked out the way it was explained to me . As far as interest rates they have explained them to me  this is great if you cant get a loan anywhere due to past financial history.
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