Report: #189989

Complaint Review: Onlingo Spanish

  • Submitted: Thu, May 04, 2006
  • Updated: Fri, June 02, 2006
  • Reported By: Tucson Arizona
  • Onlingo Spanish

    U.S.A. Ripoff Spanish Offered partial credit if I drop dispute with bank card for unordered charges Internet *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Would like to help, Need to find your account

Show customers why they should trust your business over your competitors...

Onlingo shows up on a reward page for a Plasma TV. My husband is gullible and ordered the 49 cent DVD's from Col House (they have offered credit for returned mercandise that was not the 49 cent deal)also there were free CD's for some small amount that turned out completely different from BMG Music (they have offered credit for returned merchandise) Both were hard to cancel THEN out of the blue came all sorts of charges on our card. All cancelled after I spent hours on line, on phone, and alerting our bank card. All will credit EXCEPT onlingo. It was hard to cancel too so I started e-mailing the support woman. We never received product even though she has delivery numbers from the post office. We were not expecting anything from them so it might have gotten tossed in trashcan.

Today, my bank called the woman with me on the line. She promised a $50 credit for second charge without returned product or $60 if product is returned. Said she won't credit the first charge since it was over the ten day trial period. After we hung up she sent e-mail saying she can't credit anything until I drop the chargeback dispute with my bankcard. I won't do that. I want all of our money back. That is my goal. Any advice is appreciated.

Tucson, Arizona

b>EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off & Author of

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
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This report was posted on Ripoff Report on 05/04/2006 01:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Would like to help, Need to find your account

AUTHOR: Corri - (U.S.A.)


This is Onlingo Customer Service, and we would like to help you if there has been a misunderstanding. We are unable to locate an account for "Suzy" in Tucson, Arizona. If you would like to contact us and request to speak with a supervisor regarding your online complaint, we will be happy to assist you further, however we need your last name or email/physical address that was provided at the time of the enrollment. I understand that your husband is the one who signed up for the product,could the account be under his name? We look forward to assisting you further. Please contact us at 1-800-949-6880.

Onlingo Support
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