• Report: #164728
Complaint Review:


  • Submitted: Tue, November 15, 2005
  • Updated: Wed, April 26, 2006

  • Reported By:New Bern North Carolina
Nationwide U.S.A.

OnLingo.com ripoff my order form explicitly says that I get 3 cd's for FREE! They charged me $59.95. Internet EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Unable to locate your account.

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On 9/21 I ordered the three FREE CD's offered by Onlingo.com. I received them approximately 10 days to 2 weeks later... I had forgotten about them when they finally arrived. I printed out the order form which explicitly stated that all three CD's were to be free. On 10/11 they charged my account for $59.95. I contacted them as soon as I realized it and canceled my "subscription". Here is the letter which I just sent (by e-mail, because they have no address you can contact!). You may find it interesting:

November 15, 2005

Dear OnLingo.com

In response to your e-mails of the last few days, please be aware that I understand what your terms and conditions state. What you have obviously not seen is the order form which was submitted to you, which stated that all three CD's would be FREE! I expect you to adhere to your advertisement. I printed that order prior to submitting it to you, so that I would know what I was entitled to receive. I canceled my subscription as soon as I became aware of your charge to my bank account, and I also e-mailed you regarding this discrepancy at the same time.

I have since located a website which displays many unhappy customers, who also feel that you have ripped them off. I have printed out their complaints, along with copies of my communications with you. I will be mailing the package to the NC Attorney General within 24 hours, unless I receive a full and complete refund of my $59.95.

I will not let this go. You have fraudulently removed money from my bank without prior authorization, and I will have it back.

I strongly suggest that you immediately refund my monies. I don't think you want to take on any state's attorney general.


New Bern, North Carolina

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 11/15/2005 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/onlingocom/nationwide/onlingocom-ripoff-my-order-form-explicitly-says-that-i-get-3-cds-for-free-they-charged-164728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Unable to locate your account.

AUTHOR: Corri - (U.S.A.)

Dear Nancy:
This is Onlingo Customer Service. We are sorry to hear that you are upset and had problems with our program.

We are unable to locate your account without additional information. If you could please provide your email address, or the last name on your account we would be happy to assist you further.

Can you please send an email support@onlingo.com, and reference this complaint so that we may locate your account, and respond to your inquiry. If you would prefer we are also available by phone at 1-800-949-6880, Monday through Friday from 7:00am-5:30pm, Pacific Time. You may request to speak with a Supervisor regarding a response to your online complaint. We look forward to clearing this matter up.
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