Report: #248007

Complaint Review: OnRebate - Tiger Direct

  • Submitted: Thu, May 10, 2007
  • Updated: Tue, June 19, 2007
  • Reported By: Wylie Texas
  • OnRebate - Tiger Direct
    7795 W Flagler St. Suite 35
    Miami,, Florida

Show customers why they should trust your business over your competitors...

This complaint is about standard operating procedures for TigerDirect and their OnRebate arm. It's all about tactics and ploys to discourage you from collecting your rebate. There are hoops to jump through and then you have to follow up besides, especially if the amount is sizable. And if you do follow up they demand you resubmit everything. This is an obvious stall tactic in hopes that you will have lost your copies of the originals or were too trusting to make copies in the first place.

Have all your copies and submit them by fax and guess what? You are then expected to wait another month to month and one-half to receive the check you were promised long ago. Buy from if you must, but do your shopping there without being suckered by the low price afforded you by the so-called rebate. Otherwise, be prepared to wait and be stalled for three to four months while they do everything they can to cause your rebate claim to fall through the cracks. Why else would they issue you a tracking number and go through all the steps to approve your rebate save mailing the check only to demand you resubmit everything anew? No, all your paperwork is already in the system. This is just an additional onus on you the sucker -- er I mean customer.

Wylie, Texas
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This report was posted on Ripoff Report on 05/10/2007 02:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Success -- Sort of...

AUTHOR: Arthur - (U.S.A.)

I applied for a $50 TigerDirect rebate on an Intel processor on 3 Feb, 2007. My history will serve to prove the point I was making above. I waited the obligatory 6-8 weeks. In fact I waited TEN weeks before complaining. Then when I called I was told to fax my claim copies in to Mary with whom I talked. I did, and when I called in a week or so later to follow up I was told by someone else that it would take Mary a month to enter my claim into the system.

Imagine. They say they expect you to wait 6-8 weeks, and then when you do and they still don't perform as promised and you have to babysit the rebate for them, they show how little they care about you and make you wait an additional month to even begin to address your lack of a rebate.

Here is the timetable:
3 February 2007 -- Mailed rebate form and all other required paperwork.
16 April 2007 -- Faxed copies (reapplied for the same rebate all over again).
23 May 2007 -- Received email saying rebate was being processed.
12 June 2007 -- Received check. Finally.

There is a way for you to get faster service, at least they say there is. You can relinquish part of your rebate and they will give you better service. Reminds me of Telebrands who punish you for not selecting their fast shipping by sitting on your order for a month or so. But I refuse to succumb to this sort of extortion so I either don't do business with the company (Telebrands) or in the case of TigerDirect I no longer shop the rebates and would only in a rare situation buy a product with a rebate connected to it -- not only because of the awful service by the rebate people but also because of the following:

Possible reasons for a rebate being offered:

Product not popular because it is pricey and sales are sluggish. (This in my opinion is the only good reason to buy something with a rebate attached.)

Product being phased out or has become obsolete.

Product is soon to be replaced by a new model and they want to clear the shelves of the old model.

6-8 weeks to get a rebate? It took me 19 weeks and three days to get mine. They owe you a rebate? Stay on top of it (and them) and be prepared to get stonewalled, especially when the amount is more than a few bucks. Stick to your guns (figuratively -- LOL) and do not let them drop your claim in the trash.
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#2 UPDATE Employee

Response to Arthur in Wylie, Texas

AUTHOR: Alex - (U.S.A.)

Please be sure to read my rebuttal to your duplicate post above at


Tiger Direct Customer Service
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