Complaint Review: Ontel Products - Fairfield New Jersey
- Ontel Products 21 Law Drive Fairfield, New Jersey United States of America
- Phone: 973.439.9000
- Web: www.ontelproducts.com
- Category: Medical Supplies
Ontel Products Strutz Ontel Products, Strutz, TV products, as seen on TV, foot supports Fairfield, New Jersey
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After years of problems with pain in my feet and ankles. I decided to try Strutz. A product designed to be worn on the feet to provide support and eliminate pain. I ordered the item online from Ontel Products on 1/30/12. I received the product in a timely manner. However, that is the last positive point about the company.
I wore the product 5-6 times and noticed that the fabric around the seams was ripping. The product was falling apart and it was virtually new! I took pictures of the ripping Strutz and scanned my entire invoice and emailed it to the company asking for a refund of the product (less shipping charges) as there is a 60 day money back guarantee.
Typically, I received a generic response a few days later saying the company need the information from my invoice to process the request. I, immediately, responded saying that I included all of that info in the initial email to customer service. I waited a few weeks for a response and never received one.
So, I replied to the same email with the same information. A day or so later, I received almost the same generic response. At this point I decided to call the phone number associated with the customer service department. I got someone on the phone named "Chris" who spoke with an accent so thick I could only understand every third word she said. I could tell she was reading from the script. I'm still waiting to see if anything is done!
Bottom line- Don't waste your time, money, or energy on Strutz and I would avoid Ontel Products at all cost!!
This report was posted on Ripoff Report on 03/29/2012 10:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ontel-products/fairfield-new-jersey-07004/ontel-products-strutz-ontel-products-strutz-tv-products-as-seen-on-tv-foot-supports-fa-860949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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