Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #914988

Complaint Review: Optics Fast - Internet

  • Submitted:
  • Updated:
  • Reported By: acidomunam — Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Optics Fast Internet United States of America

Optics Fast Fraudulently Misleading Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

After gaining full confidence in the company by talking to one of their sales representative, I decided to have my $150 Electric Sunglasses repaired, which had a broken hinge, with them. They assured me that the the repair work would be a solid long lasting job. I was a bit skeptical as the price estimate they gave me was anywhere from $20-$60 (a big range for an estimate on hinge damage who's lower end is given, I am convince in retrospect, as a bait and switch like tactic) with a mandatory payment for return shipping being (even if no work is done) $10 (which is conspicuously high for sunglasses's shipping especially if the company has regular business with the shipper).

Instead of simply buying new glasses, I figured I go for the repair so as to not be wasteful. Long story short, I got my glasses back which just had a strong adhesive holding the old hinge on and not surprisingly they broke within two months. Being skeptical of the whole deal initially, I had purchased the "1 year extended warranty" out of the other choices of 2 or 3 year extended warranties. When I spoke with a company rep about utilizing the warranty she said that it would be fine and my cost would only be only $30 this time. What? "Yes" she said "you purchased the warranty for a reduced price if your glasses were to be repaired again." I told her it was very misleading because I was under the impression the warranty was on the glasses not their repair rates. At this point she told me it was my fault for not doing enough research into it.

I find it to be fraud when their warranties imply one thing (and thus do not warrant further research), but are in fact something completely different. I then asked her if she could guarantee the glasses wouldn't break after two months again, she said that no in fact because of normal heat and the nature of the adhesive they would almost certainly break again. I asked her why I wasn't informed of this vital information up front when initially talking with one of there sale reps? she only shrugged it off saying that with my kind of glasses the adhesive not holding up after a repair is "common knowledge" and again it was my fault for not knowing. It certainly was my fault for giving almost $90 to this company which did literally nothing but sell my a story in sales and took my money in accounting; and now I know. So please heed my story and eschew their repair services, a "common knowledge" lesson I had to learn through my own failed experiences.

Tl;DR Every time you send a glass for repair it will most likely cost you $60 dollars. Their repair work consisted of gluing broken parts with glue that you can purchase at the hardware store. They will sell you a fraudulent extended warranty and your glasses will almost certainly break again.

This report was posted on Ripoff Report on 07/20/2012 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/optics-fast/internet/optics-fast-fraudulently-misleading-internet-914988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now