• Report: #1114293
Complaint Review:

OPTIMAL Health Products

  • Submitted: Thu, January 09, 2014
  • Updated: Thu, January 09, 2014

  • Reported By: Annie — Portland Oregon
OPTIMAL Health Products
10701 Abercom St Unit 61553 Savannah, Georgia USA

OPTIMAL Health Products Garcinia Cambogia XT Just Plain Ripped Off!!!!! Savannah Georgia

*UPDATE Employee: Optimal Health Products

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I purchased a free trial of Garcinia Cambogia XT by Optimal Health Products Inc.  I was to ONLY pay S&H cost of $4.99.  I gave my credit card information and waited for my free trial in the mail.  

When I received my so-called "free trial" I had at thids point decided against taking it for various reasons.  I have never to this day used it but have been charged $78.83 on October 29, 2013, $78.34 on November 29th, 2013 and again $78.34 on December 30, 2013.  I NEVER SIGNED UP FOR A RE-OCCURING shipment and when I call the number they provide, their voicemail ALWAYS says to hold and that someone will be with me in 2-4 minutes!!  I have played their game.  I have put my phone on speaker and gone about doing other things while holding.  No one EVER comes to the phone and after holding and holding the phone then just goes DEAD!!!!!!  There is an option (OPTION 1) on the phone that asks you if you want to stop receiving Garcinia Canbogia XT.  I finally called back and chose Option 1 and went through the process of hopefully ending my relationship with them.  However, the only other option is to hold and hold and hold for customer service and no one EVER answers the line.  I have tried this 3 times now and am out $236.49!  My next step is to go to my high-powered sttorney and see what THEY can do.  This is total and complete FRAUD if you ask me!  I will return with updates regarding whether or not I got my money back.  This REALLY sucks!!!

This report was posted on Ripoff Report on 01/09/2014 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/optimal-health-products/savannah-georgia-31420/optimal-health-products-garcinia-cambogia-xt-just-plain-ripped-off-savannah-georgia-1114293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Optimal Health Products


I apologize for any inconveince that the Garcinia and Natural Cleanse trial has caused for you. Leagally we have to place the Terms and Conditions on the web page upon check out there is a paragraph to the left, it is the consumers responsibility to read through them before entering in your credit card number and authorizing the trial and the charge. It is important when you are signing up for anything online to carefully read through all of the information before authorizing and type of purchase. We are not a scam and not out to get anybody, we simply offer customer 14 days from the day of order to call in to make any changes we offer trial extensions as well as discounts as we know that everybody's budget is different. Again we apologize. Below is the direct site for the Terms and Conditions http://www.africanmangoxt.com/Garcinia-Cambogia-XT/terms.php
1-855-986-2646 – Open 24Hrs Mon-Fri 6am-6pm CST Sat-Sun

Member User Agreement

You must read and agree to these Terms and Conditions before placing Your order for the 14 day Trial Offer of Garcinia Cambogia XT. By placing Your order for the 14 day Trial Offer of Garcinia Cambogia XT You agree to be bound by the following Terms and Conditions:

ATTENTION: This is a binding agreement between You, the person or entity agreeing to the terms contained in this document (“I”, “You”, “Your” or “Customer”), and Garcinia Cambogia XT, the owner and administrator of this Website and all content and functionality contained herein (“Our”, “Us”, or “Company”) (collectively, the “Parties” or “We”). These terms and conditions, as well as any additional terms, conditions and covenants referenced in or made available by hyperlink in this document (collectively, these “Terms”, “Terms of Use” or this “Agreement”), govern Your use of and access to this Website and any and all of its sub-pages (collectively, the “Website”).

ACCEPTANCE OF TERMS OF USE: By using, visiting, or browsing the Website, as well as placing an order with Garcinia Cambogia XT through the Website, You accept, without limitation or qualification, these Terms of Use and agree, without limitation, to the terms of Our Privacy Statement. If You do not agree to be bound by these Terms of Use and Privacy Statement, You should exit the Website immediately. By accessing, using or ordering products through the Website, You affirm that You have read this Agreement and understand, agree, and consent to all Terms contained herein.

These Terms of Use constitute the entire agreement between Garcinia Cambogia XT and You, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website, and the subject matter of these Terms of Use. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest Your agreement to the Terms in this document by any act demonstrating Your assent thereto, including clicking any button containing the words “I Agree”; “Rush My Order”; “Submit” or similar syntax, or by merely accessing the Website, whether You have read these terms or not. It is suggested that You print this form for Your personal records.

You further agree not to use or access the Website if doing so would violate the laws of Your state, province or country. At the bottom of this page appears a “last modified” date. If the “last modified” date remains unchanged, then You may presume that no changes have been made since the “last modified” date. A changed “last modified” dates indicates that this document has been updated or edited, and the updated or edited version supersedes any prior versions immediately upon posting.

Product Disclaimer: I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
I understand the information on this Web site or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that Garcinia Cambogia XT is not intended or to be used to treat any type of medical condition.

WARNING: Not intended for use by persons under 18 years of age. Consult a physician before using this product if You have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications.

"Purchase Option" Specific Terms and Conditions:
Please note that we offer our customers two different options for purchasing our products.

Option #1 is a one-time purchase option whereby you would pay a one time charge for a specific amount of product. You would be charged immediately for your purchase and your product would be shipped within 24 hours. Additionally; you would never receive any future shipments from us, nor be charged ever again.

Option #2 is a 14 Day Trial Offer purchase option whereby you would pay a small shipping and handling fee immediately for a trial quantity of the product, followed by future shipments and charges for additional products until you cancel your membership.

In depth details of these 2 options are provided below.

Garcinia Cambogia XT One-Time Purchase Terms and Conditions:
Please take a few minutes to read the following, as by concluding your One-Time Purchase of Garcinia Cambogia XT you automatically accept the following terms and conditions.

We are confident you will see the benefits of using our Garcinia Cambogia XT Product. You are taking the next step toward a more fit & healthy you!

Upon concluding your purchase, the credit card you provide will be charged a One-time fee equivalent to the price as quoted related to the package you select. You will always be quoted a complete price inclusive of the product, shipping & handling -- and this is the charge that will appear on your credit card. You will only ever be charged the quoted purchase price this one time, and you will never receive any future product or charges from us.

Your satisfaction is 100% guaranteed, If you feel Garcinia Cambogia XT is not for you for any reason, simply call us within 60 days from the order date to make arrangements for the return of the remaining product and empty bottles and our customer service team will provide you with an RMA number and instructions. Please note that there is restocking fee as detailed below in the "Refund Policy" section that is applicable for all returns.

Garcinia Cambogia XT 14 day Trial Offer Terms and Conditions:
Please take a few minutes to read the following, as by concluding your purchase of the Garcinia Cambogia XT Trial Offer you automatically accept the following terms and conditions.

We are confident you will see the benefits of using our Garcinia Cambogia XT Product within our 14 day trial. You are taking the next step toward a more fit & healthy you!

Upon signing up for your trial offer, the credit card you provide will be charged a One-time processing fee of $4.95 and you will be shipped a 2 month supply of Garcinia Cambogia XT. Having a two month supply on-hand will ensure that you are able to remain on the program continuously without interruption during this critical period in your diet.

If you feel Garcinia Cambogia XT is not for you, call us to cancel within 14 days from the order date to avoid the membership fee of $78.94 and enrollment in the auto-shipment program which charges you for a 1 month supply every 30 days starting 30 days after your 14 day trial period ends, at the low price of $78.94 per month. Your trial shipment includes the first two months worth of Garcinia Cambogia XT, so that you can continue on the program without any disruption. You will start receiving a fresh supply on a monthly basis starting 60 days after your 14 day trial period ends.

If you contact customer service to terminate your trial enrollment within 14 days of the date that you enroll in the Program, you will not receive any additional product and you will not be charged anything else. You will then have 14 days to return the unused portion of your order to our fulfillment facility or be charged a one-time fee of $39.47 (which is 25% of your trial shipments retail price) in which case you may keep the remaining product. Your enrollment date is the date that you submit your order for the trial product. Orders are shipped within 24 hours Mon.- Fri. excluding weekends and holidays in which case your order will be shipped the morning of the next business day. Actual delivery time of your order will vary by region.

You can cancel your membership in our auto-shipment program and avoid further Monthly Charges at any time by contacting customer service at 1-855-986-2646 Monday through Friday 8am to 8pm EST or Weekends 8am to 6pm EST.

Please note results may vary, but with continuous use of Garcinia Cambogia XT in conjunction with exercise and the tools, resources and advice oferred inside TheDietPlaybook.com membership area (which is included with your purchase at no extra charge), we are confident you will see the results you are trying to achieve.

By proceeding with your purchase, you acknowledge and agree that Garcinia Cambogia XT will not obtain additional authorization from you for each future installment of the $78.94 auto-ship program that will be charged to the credit card you provided initially. In addition, you do not hold Garcinia Cambogia XT responsible for any overdraft charges or fees which you might incur during the ongoing auto-ship program Membership.

All fees are payable in United States currency. For so long as your Membership is active, you will be billed, and you will be required to pay, all applicable charges. Failure to use the Garcinia Cambogia XT Products does not constitute a basis for refusing to pay any of the associated charges. Subject to the conditions set forth herein, you agree to be bound by the Billing Provisions of Garcinia Cambogia XT in effect at any given time. Upon reasonable prior written notice to you (with e-mail sufficing), Garcinia Cambogia XT reserves the right to change its Billing Provisions whenever necessary, in its sole discretion. Continued use of the Site and/or receipt of the Garcinia Cambogia XT Products after receipt of such notice shall constitute consent to any and all such changes; provided, however, that any amendment or modification to the Billing Provisions shall not apply to any charges incurred prior to the applicable amendment or modification.

Garcinia Cambogia XT authorization to provide and bill for the Garcinia Cambogia XT Products is obtained by way of your electronic signature or, where applicable, via physical signature and/or voice affirmation. Once an electronic signature is submitted, this electronic order constitutes an electronic letter of agency. Garcinia Cambogia XTs' reliance upon your electronic signature was specifically sanctioned and written into law when the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act were enacted in 1999 and 2000, respectively. Both laws specifically preempt all state laws that recognize only paper and handwritten signatures. Where you fail to make any auto-ship program payments, such overdue amounts will be subject to your account being deactivated, in which case no further product will be shipped to you and access to the Membership site will be denied, for non-payment.

Shipping Terms
Upon confirming your order you will be shipped TWO (2) full months worth of supply (2 bottles) of Garcinia Cambogia XT. Orders are generally shipped within 24 hours (Monday through Friday) using our standard USPS First Class shipping method. Please be advised that shipments are not sent on Saturdays, Sundays, or any Holidays. Garcinia Cambogia XT does not guarantee specific arrival dates or times. Garcinia Cambogia XT does not refund delivery or handling charges for any shipments. Please note: Delivery time is subtracted from your trial period, and will reduce the number of days allocated to Your trial period.

Contacting Customer Service: You may contact our customer care department at 1-855-986-2646 Monday through Friday 8am to 8pm EST or Weekends 8am to 6pm EST.

1) Please do not return any product to us without first obtaining an RMA number from customer service. Please note that any packages marked "refused" or "Return to sender" will not be processed as a refund. You must obtain an RMA number first.

2) If you do not receive your shipment within 5 working days from the date you placed your order, please contact us immediately so we can address the situation appropriately.

Return Address:
At Cost Fulfillment
c/o Garcinia Cambogia XT Returns
2338 Rowland Ave.
Savannah, GA.
31404    USA

Refund Policy

1. We refund all cases of fraud and unauthorized transactions inclusive of all shipping and handling charges. Additional refunds are issued at the discretion of the company.

2. We reserve the right to replace any damaged products in lieu of refunding them at the discretion of the company.

3. In instances where a refund is warranted and agreed to by the company, customers are restricted to receiving a single refund per product ordered. Multiple refunds for purchases processed in multiple months are not permitted - i.e. We will only consider refunding the most recent months transaction and never multiple past months.

4. We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith.

5. In order to request a refund, you must contact Our Customer Service Department at 1-855-986-2646. If a refund is warranted, you will be provided with an RMA number and instructions on how to proceed.

6. Once an RMA notice has been issued to you, you will automatically receive an RMA email confirmation and authorization.

7. In order for your refund to be processed, you must include your RMA number written on the outside of your shipment in large and legible print.

8. We must receive the remaining product back to our fulfillment facility in good condition, and once it is received and the RMA number logged into our systems, a refund will automatically be processed and you will receive an email confirmation that your refund has been processed. Please note that depending on the bank that issued the credit card, a refund can take up to thirty (30) days to appear on your credit card statement.

9. Shipping and handling costs are not refundable.

10. A $9.95 restocking fee is applicable for every returned order excepting your initial trial order.

11. You are responsible for any costs incurred to package and safely return the product to our fulfillment facility.
If there is anything else that we can do for you, please give us a call and we would be happy to assist you.

Thank you
1-855-986-2646 (or) 1-855-627-5871
Phone lines available 24Hrs Mon-Fri, 6am-6pm CST Sat-Sun

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