OptumRx Most incompetent company ever

This has got to be one of the most incompetent companies I have ever dealt with. I have MI Medicaid. I tried to set up a specialty medication account for one of my meds that I needed transferred from Specialty Walgreens and after 1.5 hrs on the phone we got it set up. I then needed a nonspecialty medication set up and the lady gave me a number to call for that department.

I called and the lady on that line put me on hold for 40 min to try and reach the Rite Aid I needed it transferred from. After 40 min the lady was gone and I had to call back again. I called the same number they said they couldn't verify my Medicaid, that the number was under someone else's name, and call Medicaid and verify that I even have coverage.

I've had coverage for over a year, and just refilled a prescription. I called Medicaid, they said there were no problems. I called the same number back and was told this line only dealt with Medicare and not Medicaid and to call a different number. I called that number and was told to call the number I had just called because they were the correct number.

I called the line back and they said again they only dealt with Medicare and to call another different number. I did and that number was a non-working number. I then called the original number and talked to a supervisor who said they couldn't verify me and only found a discount card for me. I don't have a discount card. I called the specialty line back and they transferred me to another person who had me call Medicaid again and then told me the Medicaid I called with the wrong one and he would wait on the line with me while I set up a three-way call.

When the Medicaid number answered, he had already hung up. After explaining the situation to Medicaid they informed me Optum wasn't even contracted with them in the first place and should have told me from the beginning. They said the specialty pharmacy was contracted with them either. By the end, it had taken 7 hrs to hear they weren't even contracted.