Complaint Review: ORBITZ - Internet
- ORBITZ Internet USA
- Phone: 888 656 4546
- Web: https://www.orbitz.com
- Category: Air Travel
ORBITZ pricey communication debacle customer service,San Salvador; sales, Phillipines Internet
*Author of original report: Response to Orbitz rebuttal
*UPDATE Employee: Your Recent Orbitz Experience
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I scheduled a trip through Orbitz online. I've had many successful experiences w/ Orbitz in the past; however, not this time. In scheduling my flight, I found a good fare, but could not find the add a car button. I booked the flight: $451.20.
When I called customer service, reaching a representative in San Salvador, I learned that there was no way to add a car to the flight. What I should have done was book a package. Either I had forgotten the protocol, or the format had changed. There was no add a car option for my ticket. Had I booked a package, the total cost for flight and car would be $522.00
I was transferred to a sales representative in the Phillipines, who informed me that the cost to add a car would be an additional $367.00 for a total of $818.20 for my trip -- a penalty of $296.20 for seeking the add a car button, not realizing I should have started w/ a package. I may be, unhappily, hitch-hiking.
This report was posted on Ripoff Report on 01/08/2015 01:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitz/internet/orbitz-pricey-communication-debacle-customer-servicesan-salvador-sales-phillipines-int-1200250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Response to Orbitz rebuttal
AUTHOR: JCF - ()
SUBMITTED: Monday, January 12, 2015
To my great disappointment, Orbitz was not able to do anything about the communication debacle and consequent hardship I face in the upcoming trip. However, I am appreciative of the prompt response from Shalon, representing Orbitz. I contacted her directly at the email address she provided in her rebuttal. While doing nothing to help w/ the problem, she did offer a conciliatory voucher for a $100 credit on future travel, if I should choose to book through Orbitz again before 12 January 2016. JCF
#1 UPDATE Employee
Your Recent Orbitz Experience
AUTHOR: Custrelsgal - ()
SUBMITTED: Friday, January 09, 2015
Hello,
My name is Shalon and I am part of the Orbitz Customer Relations Team. We want to learn more about your experiences so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Shalon
Orbitz Customer Relations
Chicago, IL
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