Complaint Review: overstock.com - Internet
- overstock.com www.overstock.com Internet United States of America
- Phone:
- Web:
- Category: Department & Outlet Stores
overstock.com deceptive shipping practices and terrible customer service, buyer beware, Internet
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I purchased two twin mattress and on a whim added in mattress covers since it was convenient. I added overnight shipping so my kids would have the beds.
Guess what was shipped overnight? ... The mattress cover. Guess what took nearly 2 weeks to get? Yep, the mattresses. So I paid about $30 for overnight shipping for the covers, which was way more than the cost of the product and totally worthless without the mattresses.
The customer service rep was obstinate and patronizing, and refused to refund my shipping costs. I had spent hundreds of dollars in the past from this store, and this refusal cost them all future business, not to mention me creating an account here just so I can tell everyone about my experience. I am still so mad thinking about how inconvenienced we all were and what a sucky experience all around.
This report was posted on Ripoff Report on 09/27/2009 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/overstockcom/internet/overstockcom-deceptive-shipping-practices-and-terrible-customer-service-buyer-beware-i-501006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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