• Report: #178530
Complaint Review:


  • Submitted: Tue, February 28, 2006
  • Updated: Tue, February 28, 2006

  • Reported By:Cedar Rapids Iowa
overstock.com Salt Lake City, Utah U.S.A.

Overstock.com Ripoff doesn't include everything, misrepresented, bad return Salt Lake City Utah

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I recently purchased a laser printer from Overstock. The description of the item did state that it was refurbished but did not state that this meant that it would not come with toner. I have contacted customer service on several occasions and they have not helped at all aside from the lovely "five dollar credit" for my "inconvenience." I have spoken with a supervisor and received an e-mail from their research department, chatted w/ customer service reps both online and on the phone. They absolutely refuse to fix this.

My point is, anyone buying a printer would reasonably expect to have toner included unless it is stated that it is excluded. If you go to any store, your first toner/ink cartridge is in the packaging. My cost for this printer was $120. The cost of a new toner cartridge is $57. The cost for a brand new printer (a comparable one just went on sale) is $130 which includes toner.

I am now attempting to return the printer and they are telling me that the shipping is at my cost and they are charging me a restocking fee. Unbelieveable. Do business with Overstock at your own risk!

Cedar Rapids, Iowa

This report was posted on Ripoff Report on 02/28/2006 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/overstockcom/salt-lake-city-utah-84104/overstockcom-ripoff-doesnt-include-everything-misrepresented-bad-return-salt-lake-city-178530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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