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Report: #178530

Complaint Review: Overstock.com - Salt Lake City Utah

  • Submitted:
  • Updated:
  • Reported By: Cedar Rapids Iowa
  • Author Confirmed What's this?
  • Why?
  • Overstock.com overstock.com Salt Lake City, Utah U.S.A.

Overstock.com Ripoff doesn't include everything, misrepresented, bad return Salt Lake City Utah

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I recently purchased a laser printer from Overstock. The description of the item did state that it was refurbished but did not state that this meant that it would not come with toner. I have contacted customer service on several occasions and they have not helped at all aside from the lovely "five dollar credit" for my "inconvenience." I have spoken with a supervisor and received an e-mail from their research department, chatted w/ customer service reps both online and on the phone. They absolutely refuse to fix this.

My point is, anyone buying a printer would reasonably expect to have toner included unless it is stated that it is excluded. If you go to any store, your first toner/ink cartridge is in the packaging. My cost for this printer was $120. The cost of a new toner cartridge is $57. The cost for a brand new printer (a comparable one just went on sale) is $130 which includes toner.

I am now attempting to return the printer and they are telling me that the shipping is at my cost and they are charging me a restocking fee. Unbelieveable. Do business with Overstock at your own risk!

Angela
Cedar Rapids, Iowa
U.S.A.

This report was posted on Ripoff Report on 02/28/2006 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/overstockcom/salt-lake-city-utah-84104/overstockcom-ripoff-doesnt-include-everything-misrepresented-bad-return-salt-lake-city-178530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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