Report: #482239

Complaint Review: Paradise Decks - San Antonio Texas

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Ripoff Report is Xcentric Ventures

Submitted: Wed, August 19, 2009
Updated: Wed, August 19, 2009
Reported By: mdr — san Antonio Texas USA

Author Not Confirmed

Why?

Paradise Decks 17480 Judson Rd San Antonio, Texas United States of America

Phone: 2104963325
Web:
Category: Builders & Contractors

Paradise Decks Paradise Decks and Spa in San Antonio Paradise Decks built a terrible deck, used product that is now warped, faded and falling apart, owner will not honor warrantee or guarantee their work. Do not use this company-horrible work. san Antonio, Texas

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I paid $20,800.00 for standard deck. They used "premier" product that is warranted for 30+ years....its been 3 years and the product is warped, faded and mismatched.

An employee from Paradise Decks came out and made promises to fix or replace for free until the owner said no, and that they agreed they would replace some of it at my cost! What happened to the 30+year warrantee?

The owner has never come out to see my deck. His own employees said they used foundation wood for the posts instead of finished wood. Non of the wood lines up, nails are sticking out everywhere, the seating area is literally falling apart. The color has completely faded, and the overall deck looks like waves because the wood is so warped.

They came out and nailed two posts to the outside of the shelf with wood that does not match the deck, to solve the problem of sagging, which looks terrible and is a huge eye sore. I'm very disappointed in the quality of workmanship, product and management of this company and do not recommend them to anyone.

This report was posted on Ripoff Report on 08/19/2009 07:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/paradise-decks/san-antonio-texas-78247/paradise-decks-paradise-decks-and-spa-in-san-antonio-paradise-decks-built-a-terrible-deck-482239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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