• Report: #1067569
Complaint Review:


  • Submitted: Tue, July 16, 2013
  • Updated: Tue, July 16, 2013

  • Reported By: Hardworker1 — Homer Virginia
17150 Margay Ave Carson, California USA

PartsTrain.com Misleading web site- says parts are "in stock" but are not, lied during chats about orders status Carson California

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I ordered several parts which all indicated the parts were "in stock" on the web site with overnight delivery, I was charged for over night shipping and a handling charge.  I asked for tracking numbers twice in their online chat... they told me all the parts had shipped and I would recieve them overnight since I paid for it. After the partical shipment arrived, missing  half the parts... I called Customer Service, they gave me the run around when I ask why they said the parts are "in stock" and that I would get them today when they knew they were still "working to locate the parts". In fact only 4 of 8 parts shipped over night and they are "working on the others". I told Customer Service rep to cancel the parts that I did not recieve as promised. Needless to say.. a better name would be partstrain wreck.com if you ask me.

This report was posted on Ripoff Report on 07/16/2013 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/partstraincom/carson-california-90746/partstraincom-misleading-web-site-says-parts-are-in-stock-but-are-not-lied-during-ch-1067569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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