Report: #1172296

Complaint Review: Paschall Truck Lines

  • Submitted: Mon, August 25, 2014
  • Updated: Mon, August 25, 2014
  • Reported By: Charlotte, NC — Salisbury North Carolina
  • Paschall Truck Lines
    3443 U.S. HWY 641 South
    Murray, Kentucky

Paschall Truck Lines AKA PTL Trucking PTL recruiting process lacks integrity and professionalism Murray Kentucky

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     After posting an online application/brief regarding my interest in truck driver opportunities many recruiters from trucking companies contacted the following day, including a recruiter from PTL. I returned a message left on my cell phone and an e-mail I received from a male recruiter at PTL. When I called I was put in touch with a female recruiter. She asked me to complete an online application that was much simpler than many of the other trucking companies. I did so and contacted the recruiter by phone early in the week. Each time after my call early in the week the recruiter said she would call me at various stages of the recruitment process. However she would never call. By the end of the week, after she had failed to call me on either Thursday or Friday about bus arrangements to PTL's facility in Murray, KY for 2 days of orientation - including a driver test and physical, I had to call her Friday near noon to finally get a bus ticket confirmation number. I was not provided an itenerary by the recruiter...I had to wait until I picked up my ticket from the contractor providing bus tickets at my pick up stop. This should have been a clue that PTL had issues - my having to continuously calling the recruiter, waiting on hold while she booked tickets at the last minute. On Friday after noon I learned that I had to depart Saturday morning. And I had to travel all night with an over 5 hour layover in Atlanta, GA until just after midnight, then a second layover in Nashville, TN for nearly 3 hours - 2:30 am until 5:30 am. And the new bus was as crowded as the bus from Atlanta. Finally the bus arrived in Paducha, KY around 8:30am.  It turned out that the three shuttle vehicles being used to shuttle all the drivers and trainees PTL had recruited to attend orientation or training on Monday. The drivers wore PTL logo hats and shirts. Also the vans had PTL designated front plates. But the shuttle drivers are not employees of PTL. They have a contract with PTL to shuttle drivers. It turns out that two drivers were father and son, and that the oldest driver also owned the Greyhound facility in Paducha.

    The Recruiter said that PTL would take care of my meals when I arrived for orientation. But when we were driven another hour or more...over 60 miles away to a low budget motel in Murray, it wasn't until after 10 am when we waited to get checked into a room. I was paired with a trainee and not given a room by myself. There were no full service restaurants within walking distance to get breakfast, brunch, lunch or dinner. AND PTL was not paying for my meals as the Recruiter promised. In fact we had to use flyers in the motel lobby and have food delivered if we wanted a meal on Sunday. The motel did not offer anything except a cold continental breakfast on Monday morning before the shuttles would arrive early on Monday. I called the number the recruiter gave me if I had any troubles during my ordeal to get to orientation and heard nothing but excuses. The ordeal got worse, including vulgarity, so I returned home. PTL offered no apology, etc. 




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