• Report: #738157
Complaint Review:

PC Care 247

  • Submitted: Tue, June 07, 2011
  • Updated: Tue, June 07, 2011

  • Reported By: Jen — Ames Iowa United States of America
PC Care 247
Internet United States of America

PC Care 247 dishonest and a complete SCAM! Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I had a computer that crashed and I had used the operations CD from Dell to take the computer to factory settings, which erased all the drivers from the computer as well.   The internet, DVD, audio..everything was gone.  I have a reputable online technical support company I already use and they told me I needed to go to Dell and get the drivers downloaded to my flashdrive and they would assist me in getting the computer up and running. 

I had difficulty finding the drivers online so I googled Dell and the number to PC Care came up and I called that number thinking it was Dell tech support.  The man I spoke with had a very strong accent (from India) and I had a hard time understanding him. 

He told me in order to get the drivers I would need to spend $139 because my warranty is expired.  I argued with him for about 10 minutes trying to figure out why that would matter if the drivers are available online.  Again, he was very hard to understand, and he had me convinced I had to spend the money for a warranty to get the computer up and going (remember, I thought I was speaking with Dell).  After giving him my credit card number, he asked me mulitple times if I authorize him to charge and I responded "I guess, if I have to". 

While they were working on the computer remotely, I noticed the drivers were indeed online available to anyone which made me raise red flags.  After the work was done, the computer still did not work, so I had to go online to Dell and get the right drivers on my own!  The charge went thru on my bank account and I noticed it was "pc care247" and I called them and asked them "who the heck are you?!?"  I had NO IDEA I was speaking with them originally.  Apparently, I purchased a year subscription to their online tech support, which I already have.  I demanded a refund telling them I had no idea who they were, that I thought they were Dell and that they did not even install the proper drivers on my computer. 

They told me to call back in 48 hours to give their investigation team time to listen to the original call and they would only refund $60 of the $139...which I told them was NOT good enough  they did NOT disclose I was being recorded!)  I called them back in 72 hours and they told me the same story, to give them 48 hours to review the phone call.  I called again, and no one answered.  I called back that night and I had THREE people hang up on me!! 

I have disputed to charge at my bank and my reputable online tech support company found 6 drivers missing from the laptop that could have crashed the computer.  the bank says I have a very good case and more than they will not get to keep a penny of my money.    This company is completely WHACK! 

This report was posted on Ripoff Report on 06/07/2011 09:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pc-care-247/internet/pc-care-247-dishonest-and-a-complete-scam-internet-738157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on PC Care 247

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?