Report: #377975

Complaint Review: Performance Health USA, LLC

  • Submitted: Thu, October 02, 2008
  • Updated: Wed, October 22, 2008
  • Reported By: Davenport Iowa
  • Performance Health USA, LLC
    PO Box 971090,
    Orem, Utah

Performance Health USA, LLC I am being charged for supplements from Performance Life/Health/Products I did not request. Orem Utah

*UPDATE Employee: Customer Support Response

Show customers why they should trust your business over your competitors...

I have been, and continue, to receive supplements that I did not request. I ordered from Green Willow Tree and paid for those by credit card. After receiving my original order, I started to get sample bottles of supplements. I thought they were free.

Eventually I started receiving full bottles of various supplements and was puzzled by this, but did not take the time to question anything until I received by credit card statement. I find numerous charges for the sample bottles and larger bottles adding up to over $150 so far. I currently have four packages I am sending back as "return to sender" through the USPS. I received three of these four in today's mail.

Enough is enough!!! When I called the toll free number (888-289-8740), I got a recorded message saying there was an unusually high caller count because of a new campaign and the wait time would be 30 minutes. It then gave me a website to go to and that turned out to be the Ripoff Report link which is why I am doing what the report said to do by reporting my problems. The credit card statement has various names and states showing the same phone number, so this must be a wide-reaching scandal to involve Colorado, Arizona, and Nevada. Green Willow Tree is located in North Carolina.

Davenport, Iowa
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/02/2008 02:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 UPDATE Employee

Customer Support Response

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle ( and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (, available 24/7/365 a week, for more information.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.